1500 S Willow St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Yvonne S
Very helpful, would recommend Sears service. I was kept well informed about the arrival time, and they were able to diagnose the problem.
Customer service response - Thank you for your feedback, Yvonne! We're happy to hear you found our service helpful and well-communicated.
Sears Home Services on April 03, 2025
Joel D
Technician Mark was incredible as I had multiple issues with stove which was not communicated to him nor were the instructions provided by manufacturer. But didn’t stop him from fixing stove after researching online and using his many years of experience to troubleshoot your fix all of the problems. After waiting 4+ months to have stove fixed I realize how valuable and rare someone like Mark is … whatever your paying him it is not enough!!
Customer service response - Thank you for your feedback, Joel! We're thrilled to hear that Mark's expertise and dedication made a difference in resolving your stove issues.
Sears Home Services on April 02, 2025
Luc-Henri L
Fantastic experience, technician was very knowledgeable and knew exactly what the problem was and how to address it.
Customer service response - Thank you for your feedback, Luc-Henri! We're happy to hear our technician provided a knowledgeable and effective service.
Sears Home Services on April 02, 2025
Patricia L
SUPER POLITE, BUT THE SERVICE IS BAD, John knew exactly what to do and is highly recommended, but Sears Warranty Service is not good. WAITED FOUR MONTHS TO GET FIXED AFTER THE PARTS HAD BEEN DELIVERED. Can't seem to talk to a human.
Customer service response - Thank you for your feedback, Patricia! We're happy to hear John provided excellent service, but we're sorry for the delays and communication issues you experienced. Please contact us directly so we can assist you further.
Sears Home Services on March 19, 2025
John B
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 18, 2025
Julie N
Very good pleasant person. Got right to the source of the water leak.
Customer service response - Thank you for your feedback, Julie! We're happy to hear our technician was pleasant and quickly identified the source of the water leak.
Sears Home Services on February 22, 2025
Anonymous
Dishwasher repair man did a great job, fixed part not working and tested make sure part was working before he left.
Customer service response - Thank you for your feedback! We're pleased to hear our technician did a great job and ensured everything was working properly before leaving.
Sears Home Services on January 26, 2025
Edward F
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 21, 2025
Robert S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 13, 2025
Derald B
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 09, 2025
