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1500 S Willow St Reviews
Read reviews from customers who used our services at 1500 S Willow St
Total reviews
221
Average Rating
4.6/5
Mark W,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1729575510640
Keith J,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1721276484315
Our technician was right on time and diagnosed the problem as well as going above to make sure we understood what the problem was and why it happened
rebecca N,
Customer service response - We're happy to hear that our technician exceeded your expectations with his timing and explanation of the problem. Thank you for choosing us for your appliance repair needs.
Sears Home Services on 1710205425872
Excellent advice. Prompt, clean efficient.
Brian C,
Customer service response - Thank you for your positive review! We are glad to hear that you found our advice excellent and that our service was prompt, clean, and efficient. We appreciate your feedback!
Sears Home Services on 1707929813231
Dorothy C,
Quickly assessed issues and generated estimate for work. Communication could have been better for expected arrival time.
Jim S,
The technician was prompt in the arrival time and repair time. Issue was fixed. The only complaint I have is the technician left large amounts of dryer lint all around the machine. Otherwise, I was satisfied with the service.
Amy W,
Reuben did an awesome job fixing our refrigerator. He was very knowledgeable, friendly and answered all our questions. He gets a 5 star rating!!!! The main issue was the AI part of the system. Although I can see it as helpful, it asked if we want to change the appt multiple times even after we said we couldn't. There's also no direct way to reach anyone to find out what's going on. The AI system is not very good with that. There should be a better estimate of the arrival time of the technician so that we don't have to wait all day. A 4 hour window would be much better. The technician was supposed to come last week. We waited all day and even had to reschedule another appt because we didn't have any idea when he would show up. The AI stopped giving us updates after noon. The technician never showed up. It was a wasted day for us as we kept getting etas that never happened. You should stop using the AI and put a human in the role of updating clients. Also, the calls from the AI show as "potential spam" and I don't answer those calls.
Jim K,
Customer service response - We apologize for the frustration with the AI system and scheduling issues, Jim. Thank you for your feedback, and we're glad Reuben provided excellent service.
Sears Home Services on 1777932554590
My refrigerator does not work after parts being replaced this morning
Diana B,
Customer service response - We apologize for the inconvenience, Diana. Please contact us directly so we can assist you further with this issue.
Sears Home Services on 1754008882423
While the technician was cordial and knowledgeable, he only repaired one of the two issues I requested service for. It is not clear who is ultimately at fault for the second problem being ignored. It could be that the issue was not transmitted to the technician.
doug G,
Customer service response - We apologize for the oversight, Doug. We appreciate your feedback and will work to improve our communication to ensure all issues are addressed during service visits.
Sears Home Services on 1730872895236
