1500 S Willow St Reviews

Reuben did an awesome job fixing our refrigerator. He was very knowledgeable, friendly and answered all our questions. He gets a 5 star rating!!!! The main issue was the AI part of the system. Although I can see it as helpful, it asked if we want to change the appt multiple times even after we said we couldn't. There's also no direct way to reach anyone to find out what's going on. The AI system is not very good with that. There should be a better estimate of the arrival time of the technician so that we don't have to wait all day. A 4 hour window would be much better. The technician was supposed to come last week. We waited all day and even had to reschedule another appt because we didn't have any idea when he would show up. The AI stopped giving us updates after noon. The technician never showed up. It was a wasted day for us as we kept getting etas that never happened. You should stop using the AI and put a human in the role of updating clients. Also, the calls from the AI show as "potential spam" and I don't answer those calls.

My refrigerator does not work after parts being replaced this morning

While the technician was cordial and knowledgeable, he only repaired one of the two issues I requested service for. It is not clear who is ultimately at fault for the second problem being ignored. It could be that the issue was not transmitted to the technician.

I certainly was not disappointed with the workmanship of the two repairmen who came to the house. Both Reuben and Joe were professional and competent. I was annoyed at the 2 appointment cancellations (one the day of) which showed "behind the scenes" disorganization. This was very frustrating. Luckily we had a back up fridge to get us through the 5 wk delays.

Ruben, the technician, was prompt, courteous, and thorough. However, I had horrible problems communicating with the scheduling service. I could not verify my identity because they sent text messages to my landline for ID. Other text messages came to my mobile phone, such as this survey. It was nearly impossible to speak with a human. I managed to do that on two occasions by trying multiple times. They were unable to solve the problem. Because of the scheduling and communication issues, we will NOT purchase appliance warranties from Sears in the future. The refrigerator still doesn't work correctly. After 3 service calls and multiple part replacements, it will NOT make ice, the freezer won't cool below +25 deg F. I'm going to need to have the refrigerator replaced. We'll see how smoothly that goes. You never expect to need service when you buy an appliance. Sears did honor the extended warranty I purchased (so far), but cutting corners on customer service (AI only) ruined my experience Jay F.

The tech was very friendly and personal and professional as well as keeping my kitchen clean , he was great!! The service as a whole not reflecting on the tech but the company was terrible, multiple times of sending the wrong parts , multiple service dates blown off with no communication that nobody wasn't showing up, multiple days of work missed due to extreme lack of communication on Sears part I wouldn't recommend this company to anyone because of this, I could have just bought a new fridge in the two months of time waiting for Sears service to show up and not having a fridge for two months wasn't fun

Tim was great but no service was provided due to no Model or serial number. This was already known Prior to him coming out. I contacted sears (where I bought the appliance from) as suggested by Tim. But am still out of service.

Sears service tech did a good job fixing our electric range considering issue of difficulty in obtaining parts. Sears customer service was poor in terms of notifying us of a delay and the fact that tech was not going to be here on day selected, We weren't called nor could we reach customer service. Overall we are disappointed in Sears service, Web site makes contacting customer service difficult if not impossible. Considering annual cost of service contract this is unacceptable.

Literally can't take to a human!! I'll take my business to someone that can answer the phone.

Rubin (their tech for LG) is not answering my phone calls and not returning calls.