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1530 E Broad St Reviews
Read reviews from customers who used our services at 1530 E Broad St
Total reviews
185
Average Rating
4.4/5
Great representative of company, Tim is knowledgeable, honest and courteous.
Debbie C,
Matina C,
He was efficient and excellent at his job and took the time to explain the failure of our ice maker. How it works and how to test check it. Very personable and friendly.
Teri P,
Then identified the problem and recommended that I speak with an electrician. He was honest and informative.
Sheila D,
The tech did a great joy. Service was quick, accurate, and his arrival time was perfect. Thanks so much.
Jonathan B,
James jiggled a wire behind my fridge that he said was shorting, and he called for additional advice and was told for me to change the filter again and flush the system. But the new ice machine installed previously still won’t fill. I’m giving him a good report for his help, after I called him back and he said he would report the problem. But the problem isn’t fixed, after paying for a new ice machine installation previously, and for the two service calls. Reasonable price for this call, but overpriced for the previous one because it didn’t work. Just being unable to talk to Sears directly deserves zero stars.
Susan S,
Customer service response - Thank you for your review, Susan. We apologize for the ongoing issues with your ice machine and the difficulty in reaching us. Please contact us directly so we can assist you further.
Sears Home Services on 1774227271606
Supper nice guy and dryer was heating when he left. However he left the water line off the dryer and when I turned on my washer water went everywhere. It has a spliter line. However there was a younger tech here on Monday (who came in a rental car and had no parts to fix it - even though I had already told them the dryer did not heat) he might had disconnected the line so the guy today might not had known it required a waterline.
Catrina P,
Customer service response - Thank you for your feedback, Catrina. We're happy to hear the dryer is heating now, but we're sorry for the inconvenience with the water line. Please contact us directly so we can address this issue further.
Sears Home Services on 1744592712195
Mark,
Customer service response - Thank you for the 4-star rating, Mark! We're pleased to hear that you had a positive experience with our Sears Appliance Repair service. If there's anything specific that we can do to enhance your experience, please reach out to us. We appreciate your support and look forward to serving you again soon.
Sears Home Services on 1720414325039
None
Wayne H,
the technician Kareem was friendly and efficient and kept me informed of when he would arrive. Ask for him if you require refrigerator repairs. The reason for only 2 stars—we had a very minor repair (interior lights not working) but it took 3 appointments and a month to accomplish it. ( the first appointment was a no show that was not the technician’s fault).
A L,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720149715640
