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1530 E Broad St Reviews
Read reviews from customers who used our services at 1530 E Broad St
Total reviews
177
Average Rating
4.4/5
Matt was communicative and knew exactly what to do to get our problem solved. He was the 3rd tech we had during this process and by far, the most knowledgeable and capable. If I need service in the future, I will request him to be the tech. Side note: The AI system being used by Sears sucks. You can’t get a human on the phone which is frustrating. Sears needs to reconsider its full reliance on AI. This has nothing to do with the tech(s)!
Kimberly J,
Customer service response - Thank you for your feedback, Kimberly! We're glad to hear Matt was communicative and knowledgeable. We appreciate your input on the AI system and will pass it along for consideration.
Sears Home Services on 1781282428919
Thank you, tech wss great. So far so good.
Lucille N,
Customer service response - Thank you for your feedback, Lucille! We're glad to hear the tech was great and that everything is going well.
Sears Home Services on 1780672766382
My service was great my technician very experienced and knowledgeable and kind. I definitely would recommend again.
Tameka R,
Customer service response - Thank you for your feedback, Tameka! We're glad to hear your technician was experienced, knowledgeable, and kind, and we appreciate your recommendation.
Sears Home Services on 1780119587293
My service technician Tim was very knowledgeable and expert at locating the issue and fast response I definitely would recommend him and Sears company again.
Tameka R,
Customer service response - Thank you for your feedback, Tameka! We're glad to hear Tim was knowledgeable and quick in locating the issue, and we appreciate your recommendation.
Sears Home Services on 1780093492272
Tim has always done such an awesome job for us repairing any of our appliances. He keeps the customer's needs first and foremost In his mind. He does a wonderful job explaining anything to the customer that will help them in operating their repaired appliance. Tim is a wonderful asset to the Sears warranty program.
Milly,
Customer service response - Thank you for the amazing 5-star review, Milly! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1779624871730
Scott N,
Customer service response - Thank you for the amazing 5-star review, Scott! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777921456548
We found Timothy to be very knowledgeable about the dryer and the mechanics of it. Tim was kind, and went out of his way to help us. We would recommend him to everyone we know. By the way, we don’t know how much it cost because we had insurance to cover it. We would give Timothy a 5 star rating and above, if you had it!!
Robert C,
Customer service response - Thank you for the amazing 5-star review, Robert! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1777661936962
David F,
Daniel was a polite, professional and knowledgeable service technician. He was able to identify and fix the issue quickly. Great job!
Michael O,
Customer service response - Thank you for your feedback, Michael! We're glad to hear Daniel was polite, professional, and efficient in resolving your issue.
Sears Home Services on 1777468820299
Jerry K,
Customer service response - Thank you for the amazing 5-star review, Jerry! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1775923659250
