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1530 E Broad St Reviews
Read reviews from customers who used our services at 1530 E Broad St
Total reviews
181
Average Rating
4.4/5
They all lie! Go around and around in a circle! Never can get a supervisor! They have supposedly been repairing washer since last November,2023! They don't care what hardship they create! The technicians are not truthful they tell lies. When you call to get something done about anything nothing gets done! They have taken my money without providing service!!!
Carol H,
Customer service response - We apologize for the trouble you've faced, Carol. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725277238505
I only selected one star because i could not write a review without doing so. I have nothing good to say about Sears Warranty Coverage. I have been without a dishwasher and a dryer for over 6 months now. Parts are not available and then they reorder and postpone repairs over and over. I have requested replacements but that has never been approved. I have called over 15 times in the last 5 months and get no help, no response, nothing. I am over it. I paid over $2500 for a 5 year warranty and they are not standing behind it. BEWARE!!!!!
Rita P,
Customer service response - We apologize for the trouble you've faced, Rita. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723517556132
After five months without a dishwasher while waiting on parts, the service appointment was on Friday. The service person was here for alone three hours. He left thinking everything was fixed. I just ran the dishwasher ac full cycle and go into the kitchen to find water and soap suds all over the floor. Not a happy customer! I will be calling first thing on Monday.
Rita P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721033746259
Never showed up.
Kathy B,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718153519244
I got the service plan worst thing ever. Someone was suppose to come out and never came and no text email nothing. Waited all day and nothing. Called and had to wait over an hour to even talk to someone. This is the worst service ever. Asked for my deposit back 2 weeks ago and still waiting on it. Couldn't cancel the membership because they say I still have a claim. Been on the phone for over an hour today with them and been switched to 3 other people. I will probably have to call back again.
Tonia H,
Customer service response - Thank you for taking the time to bring this to our attention, Tonia. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1714002410011
Two weeks wait to check out my refrigerator! Then the AI couldn't cancel my appointment wanted me to hold for 20 minutes. Very poor service
Penny D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1712503676977
The ice maker was still not making ice after replacing the unit ($600). Apparently there was a fan that wasn’t working either but wasn’t diagnosed the first time. It was going to cost another $400! Had it been diagnosed the first time, it probably would have been cheaper because there would not have been an additional labor cost. At least we were not charged for the visit.
Elizabeth U,
Customer service response - Thank you, Elizabeth, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706709574432
