2515 Horner Blvd Reviews

It worked when he left, but is not working today.

It has been 2 months since I purchased repair services from Sears and my appliance is still not fixed. Sears has missed 2 appointments without notice. Sears customer service has yet to explain this issue. Do not go with Sears. You will get stuck paying $800 for nothing. UPDATE on 03NOV: As of today, Sears has missed the third appointment with no notice. This is not a service. This is a scam. They can give me no updates or reason why these appointments keep getting missed. They have made no attempt at restitution, and they refuse to give me a refund for the $600 that I have already paid for services NOT rendered. Sears is a scam. Do not use this "service."

This was the worst experience. From start to finish. First repairman barely spoke English but still identified the so called problem said he ordered the part, then part did not arrive until later but also after he left yhe freezer stopped working and the flex drawer. Then when the technician was scheduled to come back no one heard him but the app said he had come and gone because we were not home. Everyone was in the living room plus I have 3 dogs trust me when I say someone would have heard him. Then when I tried to contact someone went into AI hell for customer service because we finally have the part. But now when I try to reschedule it says the ticket is closed on american home shield because the technician closed it and I get routed to a survey. I hate writing negative comments but without yhe ability to talk to someone well I have no choice.

In to big of a hurry the first trip and could t track at all today so spent the whole day waiting

Technician was supposed to arrive between 7:27 and 8:57am. They provided that time, I didn’t ask for it. But I was ready. He didn’t show up until 3:30pm. Never received a notification of his delay. The Sears site doesn’t provide info to contact technician, and they don’t have an option for their representative to contact the technician to ask for an updated timeline. We basically burned a full day waiting for him to show up. He showed up and couldn’t provide a real option to fix the fridge. $129 bill for Sears to waste my time. I strongly recommend using a different service.

If I could give 0 stars I would. They were dispatched by my home warranty company to come out and fix my dishwasher. On the first scheduled appointment they gave me a window of 8-5 and never heard from anyone. Tried to contact which is pretty much impossible. Once I finally get someone the had exceeded there window and I had to reschedule. So here I am again today facing the same issue yet again!!!!! I wouldn’t not suggest doing business with them as you will be waisting your entire day for nothing and you will get nothing but them asking to reschedule yet again!!!!

Send a more knowledgeable, technician, one that can make the decision if the appliance needs to be replaced or not.

Did not show after verifying all week. Gave 2 different times that day but did not come. Gave 3 weeks out for next available to repair fridge.

Showed up but never did anything cause said it wasn’t covered… which it was! Promised to come back shortly, NEVER SHOWED UP OR RESPONDED YO MY CALLS. Really annoyed cause nothing done!!!!!