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802-552-4364
2515 Horner Blvd Reviews
Read reviews from customers who used our services at 2515 Horner Blvd
Total reviews
231
Average Rating
4.6/5
Barbara C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1752110962392
If I could give 0 stars I would. They were dispatched by my home warranty company to come out and fix my dishwasher. On the first scheduled appointment they gave me a window of 8-5 and never heard from anyone. Tried to contact which is pretty much impossible. Once I finally get someone the had exceeded there window and I had to reschedule. So here I am again today facing the same issue yet again!!!!! I wouldn’t not suggest doing business with them as you will be waisting your entire day for nothing and you will get nothing but them asking to reschedule yet again!!!!
Dennis C,
Customer service response - We apologize for the trouble you've faced, Dennis. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744675342908
Send a more knowledgeable, technician, one that can make the decision if the appliance needs to be replaced or not.
Sonia C,
Customer service response - We apologize for the inconvenience, Sonia. We appreciate your feedback and will work to ensure our technicians are better equipped to assist with such decisions.
Sears Home Services on 1733419460268
Did not show after verifying all week. Gave 2 different times that day but did not come. Gave 3 weeks out for next available to repair fridge.
Donna C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732080725998
Showed up but never did anything cause said it wasn’t covered… which it was! Promised to come back shortly, NEVER SHOWED UP OR RESPONDED YO MY CALLS. Really annoyed cause nothing done!!!!!
Joyce E,
Customer service response - We apologize for the trouble you've faced, Joyce. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730192829591
Subject: Urgent Update: Ongoing Issues with Sears Home Services Warranty. I’m writing to express my frustration with Sears Home Services (SHS) regarding their failure to honor our warranty plan. Since August 2024, my family has been without a functioning freezer. SHS has scheduled multiple appointments to repair it, but each time, they have failed to show up. After the second missed appointment, I submitted an online review. SHS responded by advising me to contact their service department again. We complied, but the only outcome was rescheduling—only to face another no-show. Here’s a summary of the repeated issues: 1. SHS schedules an appointment. 2. The appointment is confirmed. 3. On the day of service, I receive a notification that a technician will arrive between 8 AM and 5 PM. 4. I get a text stating a technician is at my residence, but no one arrives. 5. I then receive a request to rate and review the service. 6. After speaking with customer service, start back at 1 above. Despite my efforts, including speaking with supervisors, escalation departments, and warranty managers, the result has always been a no-show. As my spouse serves in the military and we live on a military installation, I know that a technician with a valid driver's license can gain entry, as other service providers do. I can’t help but feel that SHS may not be servicing military families on installations. I sincerely hope that’s not the case. Today’s appointment ended with yet another no-show. 23 October 2024
Sean T,
Customer service response - We apologize for the trouble you've faced, Sean. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1729744268629
They don’t exist.
Isaac S,
Charged me $300 to fix washer on Monday. It washed one load and broke again.
marcus P,
Customer service response - We apologize for the trouble you've faced, marcus. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723001109409
Appliance not fixed!
Stephen C,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721033816106
I honestly cannot give a rating for this. The problem with my washing machine is not resolved and I absolutely cannot use it. It continues to ruin clothes and to try already tried and failed resolutions is preposterous. I also will never recommend Sears for any tjing!
Jackie D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716346029246
