11033 Carolina Place Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great Service
Fantastic and knowledgeable technician, completely fixed our fridge in no time
Tim G, Charlotte, NC
The Best
You all better hang on to him! Tims the BEST!
Marian L, Charlotte, NC
Technician
Excellent service provider. On time, quick, and very pleasant to deal with
Laurie G, Indian Land, SC
Exceptional Service
Very friendly, informative, and professional repair. Thoroughly explained what caused the initial problem and how it was being fixed. Exceptional service with a smile.
Chris B, Matthews, NC
Timothy
Timothy was very knowledgeable, friendly, efficient and neat. He left my kitchen very clean after the servicing. I would recommend Timothy highly.
Sue K, Indian Land, SC
Tim was fantastic!
Pros: Tim was easy to speak with. He provided a clear, concise evaluation and explanation on cost to repair. My fridge is one that has a class action on the compressor, so I decided to pass on repair as labor warranty is only 90 days and compressor could last or could fail again on day 91. Cons: none! Thanks Tim!
Yana, Charlotte, NC
Excellent
Excellent knowledge and focus on doing the right thing. Very good about sharing what needs to be done.
Tom L, Charlotte, NC
Kevin Rocks
Kevin was so professional, friendly and knowledgeable...He was here only a few minutes and solved our ice maker issue..I highly recommend him.
Mary B, Charlotte, NC
Kenmore failed us
Timothy did a great job and fixed our refrigerator, his service was as it should be. Kenmore service I would give 1 star. Our refrigerator went out on 12/26/23, we had service scheduled for 1/3 which was canceled, then 1/16 scheduled and canceled. Timothy came on 1/26 and got our refrigerator running again, then he returned with new parts on 2/7 and completed our repair. Kenmore was contacted NUMEROUS times and showed zero concern that we were without a refrigerator or to expedite our repair. I would never recommend Kenmore to anyone, poor customer service.
Rick Mason, Matthews, NC
Satisfied with the Tech support he provided
Technician was very helpful and knowledgeable, Super customer service provided
Andrea E, Fort Mill, SC
