11033 Carolina Place Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
little G
Andrew did an excellent. Great communication & very helpful explanation of the issue & solution. I highly recommend!
Customer service response - Thank you for your recommendation and 5-star review! We're delighted to hear that Andrew provided excellent service and clear communication.
Sears Home Services on November 21, 2024
Frances L
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 23, 2024
Cindi F
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 13, 2024
Dick M
The technicians were expert and well prepared to address the situation at our home in a timely manner. Unfortunately the communications gap / confusion that exists between the call center, customers and field technicians was too apparent.
Customer service response - Thank you for your feedback and 5-star rating! We're glad to hear our technicians were expert and well-prepared, and we'll work on improving communication between our call center, customers, and field technicians.
Sears Home Services on October 10, 2024
Jeffrey W
Rodney was awesome! Personable, efficient, knowledgeable and clean. Dryer works like new. I specifically asked if I can get him again if I ever need more service...
Customer service response - Thank you for your fantastic review! We're delighted to hear Rodney provided such excellent service and that your dryer is working like new.
Sears Home Services on October 08, 2024
Lisa C
It’s always nerve-wracking to call a service company you don’t know - about a service issue you scared of the cost for!!! Anyway, SEARS is a trusted name. And their sales technician was incredibly kind, helpful, and fully worth the upfront fee of $129 to resolve my issue. Thank you, William!!!
Customer service response - Thank you for your 5-star review and for trusting us with your service needs! We're delighted to hear that William provided kind and helpful service to resolve your issue.
Sears Home Services on October 06, 2024
Tony C
Very thorough job. Roger was great doing our washer dryer maintenance today.
Customer service response - Thank you for your 5-star review! We're delighted to hear that Roger provided a thorough maintenance service for your washer and dryer.
Sears Home Services on October 03, 2024
Ed V
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 30, 2024
H W
The technician performing the repair was excellent. Send him again as necessary. Your scheduling service and parts ordering and delivery need some serious attention. Call if you wish for details and suggestions.
Customer service response - Thank you for your feedback and 5-star rating! We're glad to hear about the excellent service from our technician and will work on improving our scheduling and parts processes.
Sears Home Services on September 25, 2024
Derek G
Service specialist was extremely professional and courteous. He was also very knowledgeable and quick to finish repairs
Customer service response - Thank you for your kind words and 5-star rating! We're delighted to hear about your positive experience with our professional and knowledgeable service specialist.
Sears Home Services on September 19, 2024
