11033 Carolina Place Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Marcus S
Diagnosed issue in 5 minutes and was both helpful and courteous.
Customer service response - Thank you for your 5-star review! We're pleased to hear that our technician was quick in diagnosing the issue and provided helpful and courteous service.
Sears Home Services on December 12, 2024
Myron G
Timely show and quick diagnosis. Explanation of cause, then detailed explanation what it would take to repair, while continuing to explain his repair process.
Customer service response - Thank you for your 5-star review! We're pleased to hear about the timely service and thorough explanations provided during your repair.
Sears Home Services on December 08, 2024
Richard M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 03, 2024
David M
Rodney was awesome. Communicated great, he was pleasant, went over options with us, and ultimately got our oven fixed in a very timely manner. Great experience!
Customer service response - Thank you for your 5-star review! We're delighted to hear Rodney provided excellent communication and service, getting your oven fixed promptly.
Sears Home Services on December 01, 2024
little G
Andrew did an excellent. Great communication & very helpful explanation of the issue & solution. I highly recommend!
Customer service response - Thank you for your recommendation and 5-star review! We're delighted to hear that Andrew provided excellent service and clear communication.
Sears Home Services on November 21, 2024
Frances L
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 23, 2024
Cindi F
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 13, 2024
Dick M
The technicians were expert and well prepared to address the situation at our home in a timely manner. Unfortunately the communications gap / confusion that exists between the call center, customers and field technicians was too apparent.
Customer service response - Thank you for your feedback and 5-star rating! We're glad to hear our technicians were expert and well-prepared, and we'll work on improving communication between our call center, customers, and field technicians.
Sears Home Services on October 10, 2024
Jeffrey W
Rodney was awesome! Personable, efficient, knowledgeable and clean. Dryer works like new. I specifically asked if I can get him again if I ever need more service...
Customer service response - Thank you for your fantastic review! We're delighted to hear Rodney provided such excellent service and that your dryer is working like new.
Sears Home Services on October 08, 2024
Lisa C
It’s always nerve-wracking to call a service company you don’t know - about a service issue you scared of the cost for!!! Anyway, SEARS is a trusted name. And their sales technician was incredibly kind, helpful, and fully worth the upfront fee of $129 to resolve my issue. Thank you, William!!!
Customer service response - Thank you for your 5-star review and for trusting us with your service needs! We're delighted to hear that William provided kind and helpful service to resolve your issue.
Sears Home Services on October 06, 2024
