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11033 Carolina Place Parkway Reviews
Read reviews from customers who used our services at 11033 Carolina Place Parkway
Total reviews
145
Average Rating
4.6/5
I wish I could give 0 stars. We have been without heat for almost 2 months waiting on a part. Sears sends out all these texts stating a technician is on his way. This last time the guy comes just to tell us they don’t have the part. Why the hell would you drive all the way to our home to tell us that instead of just calling or texting us that. I actually took off work thinking they were finally coming to fix our furnace. When you try to call their 800 # to speak to someone, they make it so that you will never reach a human being. They need to be reported to the BBB for this kinda service.
Rico P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1734274878274
This company is not responsable at all!! 5 technicians had come to my house and I still having my washing machine not working!!
Lucia D,
Customer service response - We apologize for the trouble you've faced, Lucia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1730263636947
The technician arrived Two (2) hours late and insisted that I pay $75.00 upfront before he would begin inspecting the motor or the unit. He deposited the check first then only had one thing to say... "I am just the messenger". After carefully reviewing the online information and the model number, it has been determined that the unit is not covered and has been left as such.
R K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1725498505209
Didn’t fix the problem
Brian T,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717401166855
