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1940 US Highway 70 SE Reviews
Read reviews from customers who used our services at 1940 US Highway 70 SE
Total reviews
149
Average Rating
4.5/5
The last minute cancelation the day before thanksgiving was a bitter pill, but he was on time today and fixed the issue quickly and neatly.
Jesse S,
Customer service response - We apologize for the last-minute cancellation, Jesse. We're glad to hear the issue was resolved quickly and neatly, and we appreciate your feedback.
Sears Home Services on 1764555613137
The final technician that was sent out did the repair and was awesome. My appointment was rescheduled 4 times, the first 2 times for no show, third time tech person showed without materials to do the job. Communication needs to be better for work required and materials needed to complete job.
Carla L,
Customer service response - We're glad the final technician was awesome, Carla. We apologize for the rescheduling issues and lack of materials, and we appreciate your feedback as we work to improve our communication and service.
Sears Home Services on 1744333845064
Bryan, our service tech, was wonderful However, in getting parts and rescheduling your AI made mistakes, constantly broke up in communication, and made that part of the process difficult.
Karin O,
Customer service response - We're happy to hear Bryan was wonderful, Karin. We apologize for the difficulties with parts and communication, and we appreciate your feedback as we work to improve our process.
Sears Home Services on 1737678932463
Nice guy and he fixed the issue, but outrageously overpriced. A quick and simple fix cost half the price of the appliance.
Jamie F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721104506495
Our technician was efficient today in fixing our problem with the refrigerator and hope this lasts. We have Sears Protect coverage but were told this visit would not be covered. Our technician attempted to ask the company why but could get No Response. This has happened on previous visits. Our bill was several hundred dollars and most should have been under the plan. When I call to set up an appointment I am forced to speak with an Ai representative who doesn’t ever access our coverage. Sears has it set so the Ai thing Will Not let you speak to a real person. The 1 star rating is not due to the technician but due to Very Poor company response and lack of human availability. We will Cancel Coverage soon as we aren’t getting the great service we were sold on.
Bill C,
Customer service response - We apologize for the trouble you've faced, Bill. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784589503467
Only AI chat bots, literally no humans. "Appointments" are from 8am-5pm so there goes an entire day. Easier to just buy a new washer, but not from Sears.i wish there were negative stars.
mike S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780616254218
They are holding my refund hostage $580.10 since May 4th it’s now June 2nd well past their 10 business day policy when I called they said I have to give them an additional 5-6 business days before I will know the status of my refund Good luck getting your money back
David T,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780445707588
Replaced part no problem but now oven is not balanced and they want me to pay a fee for them to return and correct the problem
Theresa G,
Customer service response - We apologize for the trouble you've faced, Theresa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778027148560
Scheduled appointment for today. Technician WAS A NO SHOW after I sat and waited all day. Could not speak to human. Do not recommend this company or Timothy, Technician , assigned to case as he never called to report on his situation orcwhen i got ecpect himCompany is a scam!!!!!
Beth P,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774227299348
The technicians were friendly, however the initial assessment was incomplete, and there are no representatives to talk to…all AI bots. $400 later, my dryer is even louder than when we started and I’m told it’s another $400 to replace another part. If the initial assessment had included actually looking inside the body of the dryer, I would have paid for the visit and bought myself a new dryer. Now I just have to cross my fingers and plug my ears and hope that it lasts a couple more years.
Melissa N,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1773623769399
