Appointment Lookup
802-552-4364
1940 US Highway 70 SE Reviews
Read reviews from customers who used our services at 1940 US Highway 70 SE
Total reviews
143
Average Rating
4.5/5
Rocket A,
Tim did a fantastic job. The computer? AI IS HORRIBLE. It took 5 c alls to straighten out that the part was shipped to me. Most of your oversea employees cannot speak properly and most do not know how to update orders. The last employee i talked to was able to fix the problem... AI canceled 5 appointments. You need to do better.
Sue S,
Customer service response - Thank you for your feedback, Sue. We're happy to hear Tim did a great job, but we apologize for the issues you faced with our system and support. Please contact us directly if you need further assistance.
Sears Home Services on 1759801381772
karla W,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1752111087938
Matt was polite, knowledgeable and informative about our refrigerator repair.
Dominie M,
Customer service response - Thank you for your positive feedback, Dominie! We're glad to hear Matt was polite, knowledgeable, and informative during your refrigerator repair.
Sears Home Services on 1751251291415
The technician, Timothy, who came to install the microwave part was awesome, as always. However, getting the part took an extremely long time (maybe a couple of months), even though the original technician said the part was available.
TL W,
Customer service response - Thank you for your feedback. We're glad to hear Timothy provided excellent service, but we apologize for the delay in receiving the part. Your patience is appreciated, and we'll work to improve this aspect of our service.
Sears Home Services on 1725765551566
The last minute cancelation the day before thanksgiving was a bitter pill, but he was on time today and fixed the issue quickly and neatly.
Jesse S,
Customer service response - We apologize for the last-minute cancellation, Jesse. We're glad to hear the issue was resolved quickly and neatly, and we appreciate your feedback.
Sears Home Services on 1764555613137
The final technician that was sent out did the repair and was awesome. My appointment was rescheduled 4 times, the first 2 times for no show, third time tech person showed without materials to do the job. Communication needs to be better for work required and materials needed to complete job.
Carla L,
Customer service response - We're glad the final technician was awesome, Carla. We apologize for the rescheduling issues and lack of materials, and we appreciate your feedback as we work to improve our communication and service.
Sears Home Services on 1744333845064
Bryan, our service tech, was wonderful However, in getting parts and rescheduling your AI made mistakes, constantly broke up in communication, and made that part of the process difficult.
Karin O,
Customer service response - We're happy to hear Bryan was wonderful, Karin. We apologize for the difficulties with parts and communication, and we appreciate your feedback as we work to improve our process.
Sears Home Services on 1737678932463
Nice guy and he fixed the issue, but outrageously overpriced. A quick and simple fix cost half the price of the appliance.
Jamie F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1721104506495
Only AI chat bots, literally no humans. "Appointments" are from 8am-5pm so there goes an entire day. Easier to just buy a new washer, but not from Sears.i wish there were negative stars.
mike S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780616254218
