3200 W Friendly Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jennifer G
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 23, 2025
Dallas C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 19, 2025
Rene R
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 17, 2025
Jose O
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 11, 2025
lynn R
Dryer died and Roy took care of the problem. Now I can go home and stay up all night doing laundry:)
Customer service response - Thank you for your positive feedback, Lynn! We're glad to hear Roy was able to take care of the problem and get your dryer working again.
Sears Home Services on March 10, 2025
Angela A
Very professional and extremely knowledgeable.
Customer service response - Thank you for your positive feedback, Angela! We're glad to hear you found our service professional and knowledgeable.
Sears Home Services on March 05, 2025
Steven P
The technician drew gave us excellent service with the repair of our refrigerator. And we will be requesting him to service us again and highly recommend him to other customers as well. Thank you again drew for your excellent service Mr.& Mrs. Powell
Customer service response - Thank you for your positive feedback, Mr. and Mrs. Powell! We're glad to hear Drew provided excellent service, and we appreciate your recommendation.
Sears Home Services on February 25, 2025
Philip B
Same day service - maybe we were lucky but had great service and appreciate the response time
Customer service response - Thank you for your positive feedback, Philip! We're glad to hear you appreciated the same-day service and response time.
Sears Home Services on February 12, 2025
Sharon H
I had an appointment where I took the day off from work and schedule it for 8 to 12. The technician did not show -even by 12, so I called and kept in contact with the technician who stated he was one call away every hour up until 5:30 PM then.- The technician rescheduled me without my permission for for a day that I wasn’t even aware of.? (He never showed)-Now bad enough they’re charging $129 to already come out and not assess the appliance, but to not communicate!? This is awful service. I recommend not using it. Even their service center representatives were useless. This guy his name was James H. from A & E repair company -keep in mind if you see that name come up ask for a different technician because he will definitely leave you without service and we will have wasted your day.SEAR Appliance Repair -Seriously need to do better with their contractors. I decided to give Sears another chance on a different day. But this time they sent out a guy by the name of Gregory. Who was professionally , courteous, diligent, careful, and neat. I started this review out with a one star, but it ended up being a five. Gregory received my opinion about Sears. What a nice man.
Customer service response - Thank you for your feedback, Sharon. We're sorry for the initial inconvenience but glad to hear Gregory was able to turn your experience around with his professionalism and care.
Sears Home Services on February 12, 2025
Renee C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 26, 2025
