3200 W Friendly Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ilena M
Fantastic job ! Thank you !
Customer service response - Thank you for your positive feedback, Ilena! We're glad to hear you were pleased with the job.
Sears Home Services on May 28, 2025
Paula M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 27, 2025
Mary J
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 27, 2025
Sheena R
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on May 27, 2025
Daniel S
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 22, 2025
Marty W
Done roghright
Customer service response - Thank you for your positive feedback, Marty! We're glad to hear everything was done right.
Sears Home Services on May 22, 2025
kim P
Drew was timely, efficient, showed pics of before/after work that l really couldn't see, & shared with me what l was signing/approving as a sign of trustworthiness. That truly gave me peace of mind. Thank you!
Customer service response - Thank you for your positive feedback, Kim! We're glad to hear Drew was timely, efficient, and trustworthy, giving you peace of mind.
Sears Home Services on May 21, 2025
Mike C
Drew the service professional did an excellent job!
Customer service response - Thank you for your positive feedback, Mike! We're glad to hear Drew did an excellent job.
Sears Home Services on May 18, 2025
Stephen W
Very good diagnostics skill. Did an excellent cleaning on the dryer. Very pleased with James.
Customer service response - Thank you for your positive feedback, Stephen! We're glad to hear James demonstrated excellent diagnostic skills and did a great job cleaning your dryer.
Sears Home Services on May 18, 2025
Joan R
When I tried to post this review to your initial request, yet again the AI driven link was dysfunctional. The best service I received came from the tech (a human) who diagnosed my appliance issue, and the trouble shooter (another human) who managed the repeated glitches in getting my home warranty purchase completed. The point at which the technology ran amok was when I asked for an update of the arrival time for my tech. The AI responder indicated it could not find my appointment within less than a minute of my receiving a text that the tech was on his way. When I clicked to chat with the chat bot, I got the same response, that there was no record of my service appointment. I linked to what I think was a human (Baylon) who apologized for the glitch and indicated that he could see the appointment. He pinged the tech to call me and let me know when I could expect him, which the tech did. The next issue was in getting support for the purchase of the service plan. Because Sears does not accept Amex, my major credit card, we had to navigate the fraud alert for a little used MC account. The problem on the Sears end was in having the submissions show up when they were entered. I had to reenter information several times, and we had to have the help of a trouble shooter to achieve enrollment and payment. Consider how this level of technology could be useful if it provided a seamless interface with the customer. The glitches need to be smoothed out before it is ready for prime time.
Customer service response - Thank you for your detailed feedback, Joan. We're glad to hear our tech and trouble shooter provided excellent service, and we apologize for the issues you faced with our technology.
Sears Home Services on May 18, 2025
