Appointment Lookup
802-552-4364
3200 W Friendly Ave Reviews
Read reviews from customers who used our services at 3200 W Friendly Ave
Total reviews
894
Average Rating
4.4/5
Excellent service very professional and on time.
tammy T,
Customer service response - Thank you for your 5-star review, Tammy! We're glad to hear you received excellent and professional service.
Sears Home Services on 1759377460065
hung H,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1759377851500
Hassan N,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1759371907379
Drew’s service was excellent. He clearly explained the diagnostics and steps needed to resolve the problem. Throughout the service call he cleaned up as he worked and was conscious about leaving the workspace as he found it.
Cynthia B,
Customer service response - Thank you for your positive feedback, Cynthia! We're glad to hear Drew provided excellent service and took care to explain the diagnostics and maintain a clean workspace.
Sears Home Services on 1759192921138
Johnny noticed the problem right away and took steps to verify the problem, which was drainage, not the washing machine. A plumber had to repair the problem. The service was diagnosis. Making an appointment was extremely difficult because communication with your company is nearly impossible. You only allow communication online with choices that do not include the necessary options. Telephone communication is only with an AI robot. You need to allow customers to talk with a human being. No one came for the first appointment I made and no notice was given that the technician was not coming. Instead, a new appointment was made for me but on a day that I couldn't be home. I finally was able to make an appointment by way of chat with "Dani" who might have been a real human being. It's been a frustrating experience.
Deborah P,
Customer service response - Thank you for your feedback, Deborah. We're glad Johnny was able to diagnose the issue, but we're sorry for the difficulties you faced with scheduling and communication. We appreciate your input and will work to improve our process.
Sears Home Services on 1758845441873
Jan G,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1758845902380
Jorge was very polite, friendly & knowledgeable. He is a very good representative for your company.
Lou J,
Customer service response - Thank you for your positive feedback, Lou Ann! We're glad to hear Jorge was polite, friendly, and knowledgeable.
Sears Home Services on 1758502023909
Five for the service man I give a 1 for Sears customer service
Ronald A,
Customer service response - Thank you for your feedback, Ronald! We're glad to hear you were pleased with the service man. We apologize for any issues with customer service and appreciate your input.
Sears Home Services on 1758502822659
More knowledgeable than the Samsung technicians.
Cynthia W,
Customer service response - Thank you for your positive feedback, Cynthia! We're glad to hear our team was more knowledgeable than the Samsung technicians.
Sears Home Services on 1758502806673
Drew called to let me know when he would arrive and arrived on time. Very friendly and professional. He explained what he was doing and options for repairs. Outstanding service.
Warren C,
Customer service response - Thank you for your positive feedback, Warren! We're glad to hear Drew was friendly, professional, and provided outstanding service.
Sears Home Services on 1758245972856
