3200 W Friendly Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Steven P
The technician drew gave us excellent service with the repair of our refrigerator. And we will be requesting him to service us again and highly recommend him to other customers as well. Thank you again drew for your excellent service Mr.& Mrs. Powell
Customer service response - Thank you for your positive feedback, Mr. and Mrs. Powell! We're glad to hear Drew provided excellent service, and we appreciate your recommendation.
Sears Home Services on February 25, 2025
Philip B
Same day service - maybe we were lucky but had great service and appreciate the response time
Customer service response - Thank you for your positive feedback, Philip! We're glad to hear you appreciated the same-day service and response time.
Sears Home Services on February 12, 2025
Sharon H
I had an appointment where I took the day off from work and schedule it for 8 to 12. The technician did not show -even by 12, so I called and kept in contact with the technician who stated he was one call away every hour up until 5:30 PM then.- The technician rescheduled me without my permission for for a day that I wasn’t even aware of.? (He never showed)-Now bad enough they’re charging $129 to already come out and not assess the appliance, but to not communicate!? This is awful service. I recommend not using it. Even their service center representatives were useless. This guy his name was James H. from A & E repair company -keep in mind if you see that name come up ask for a different technician because he will definitely leave you without service and we will have wasted your day.SEAR Appliance Repair -Seriously need to do better with their contractors. I decided to give Sears another chance on a different day. But this time they sent out a guy by the name of Gregory. Who was professionally , courteous, diligent, careful, and neat. I started this review out with a one star, but it ended up being a five. Gregory received my opinion about Sears. What a nice man.
Customer service response - Thank you for your feedback, Sharon. We're sorry for the initial inconvenience but glad to hear Gregory was able to turn your experience around with his professionalism and care.
Sears Home Services on February 12, 2025
Renee C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 26, 2025
Deborah P
Jeff was excellent! Helpful and very informative as to what he was doing to repair and check our oven.
Customer service response - Thank you for your positive feedback, Deborah! We're glad to hear Jeff was excellent, helpful, and informative while repairing your oven.
Sears Home Services on January 26, 2025
Karon P
He explained everything well and he did his job
Customer service response - Thank you for your positive feedback, Karon! We're glad to hear our technician explained everything well and did his job effectively.
Sears Home Services on January 22, 2025
Carol
Our tech Johnny was very efficient and knowledgeable. Very professional and did a great job repairing our dishwasher
Customer service response - Thank you for your positive feedback, Carol! We're glad to hear Johnny was efficient, knowledgeable, and did a great job repairing your dishwasher.
Sears Home Services on January 22, 2025
Mike D
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 21, 2025
Wayne M
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 21, 2025
Donielle S
Johnny C handled the service with great care. He took his time to analyze the issue. He made sure the issue was solved with timely care.
Customer service response - Thank you for your positive feedback, Donielle! We're glad to hear Johnny C handled the service with great care and resolved the issue promptly.
Sears Home Services on January 19, 2025
