400 Cross Creek Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jennifer C
My technician was wonderful, even though the company fumbled a couple of times with the wrong part coming in. My technician made it a ease getting that fixed.
Customer service response - Thank you for your 5-star review, Jennifer! We're glad to hear your technician was wonderful and made the process easy despite the initial mix-up with the part.
Sears Home Services on June 10, 2025
Julie B
Phil is an excellent Sears technician. He explained what was needed to complete the project and the work was done in a timely manner. He was knowledgeable and had a friendly manner. Most importantly my oven is working now! Thank you
Customer service response - Thank you for your 5-star review, Julie! We're glad to hear Phil was knowledgeable and friendly, and that your oven is now working.
Sears Home Services on June 09, 2025
Janice G
Very polite
Customer service response - Thank you for your 5-star review, Janice! We're glad to hear our team was very polite.
Sears Home Services on June 08, 2025
Michael M
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 08, 2025
Sandra N
Paul Carrinjter is an absolutely outstanding technician & a blessing as well who goes above and beyond what is needed to do the job! Paul is so polite, knowledgeable & informative & really knows his job! I hope I don’t need Paul again but it would be a pleasure to see him once again! I’m sorry I didn’t get a photo as Paul was off to another customer!
Customer service response - Thank you for your 5-star review, Sandra! We're glad to hear Paul went above and beyond and that you found him polite and knowledgeable.
Sears Home Services on June 08, 2025
Sonny K
Sears’ AI is confusing. I’m glad that I was able to speak to my technician, William. He cleared up any confusion and we were able to get the work done quickly and effectively. He was very friendly and knowledgeable and efficient.
Customer service response - Thank you for your 5-star review, Sonny! We're glad to hear William was able to clear up any confusion and complete the work efficiently.
Sears Home Services on June 08, 2025
Clyde D
This guy was outstanding. very knowledgeable and professional. Really caring about your product. Thanks for sending me such an excellent technician
Customer service response - Thank you for your 5-star review, Clyde! We're glad to hear our technician was outstanding, knowledgeable, and professional.
Sears Home Services on June 08, 2025
Jeff A
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on June 04, 2025
Wallace M
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 04, 2025
Adriane H
Our technician, Paul, arrived at about 2:30 pm to replace our air conditioner unit's compressor. It was a big job taking about 3 1/2 hours. Throughout His time here he had to brave periods of downpouring rain to ensure that our service was completed efficiently and that our unit was functioning in the proper condition before he left. Thank you, Paul!!
Customer service response - Thank you for your 5-star review, Adriane! We're glad to hear Paul efficiently completed the job despite the challenging weather conditions.
Sears Home Services on June 01, 2025
