400 Cross Creek Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Shaquetta H
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 27, 2025
S A
When the technician arrived he promptly went to work. He took the dryer apart and quickly found out the problem. He did a fantastic job. He cleaned the inside areas of the dryer which had accumulated a lot of lint throughout years of use. He replaced the damaged part, and replaced everything back. It is working perfectly now. The technician was friendly and very professional.
Customer service response - Thank you for your 5-star review! We're glad to hear our technician was prompt, professional, and thorough in fixing your dryer.
Sears Home Services on May 27, 2025
Jodi P
they came out, diagnosed the washing machine, ordered part, and a week later we are back in business doing dirty laundry. Thank you
Customer service response - Thank you for your 5-star review, Jodi! We're glad to hear your washing machine is back in business and appreciate your patience during the process.
Sears Home Services on May 26, 2025
William M
The two technicians were very knowledgeable about their job. They were very polite. I would definitely recommend them to anyone.
Customer service response - Thank you for your 5-star review, William! We're glad to hear our technicians were knowledgeable and polite.
Sears Home Services on May 21, 2025
Scott S
Great service the technician was on time, did the diagnostic quick, and gave a recommended solution and cost estimate for repair.
Customer service response - Thank you for your 5-star review, Scott! We're glad to hear our technician was punctual and provided a quick diagnostic with a recommended solution.
Sears Home Services on May 21, 2025
Brandon J
Phil H was a great technician. Very professional and walked us through every step of what our dishwasher issue was before taking care of it. I would use Sears again and specifically request help from Phil.
Customer service response - Thank you for your 5-star review, Brandon! We're glad to hear Phil was professional and thorough in addressing your dishwasher issue.
Sears Home Services on May 21, 2025
Daryll C
A very favorable experience when services were needed. A quick response, diagnosis and repair time is what was provided. Clear communication throughout the process too.
Customer service response - Thank you for your 5-star review, Daryll! We're glad to hear you had a favorable experience with quick service and clear communication.
Sears Home Services on May 21, 2025
Bradley T
Paul was amazing. He got my air conditioner up and running in an hour. You can tell he is very knowledgeable and heating and air. I will use him again.
Customer service response - Thank you for your 5-star review, Bradley! We're glad to hear Paul was amazing and knowledgeable in getting your air conditioner running.
Sears Home Services on May 20, 2025
Michael F
He was very helpful and knowledgeable of the repair needed
Customer service response - Thank you for your 5-star review, Michael! We're glad to hear our technician was helpful and knowledgeable.
Sears Home Services on May 19, 2025
Calvin G
The technician call prior to going to our home which I appreciated very much since we has 2 missed appointments within the past month. He arrived at our home shortly there after and quickly replaced the ice maker.
Customer service response - Thank you for your 5-star review, Calvin! We're glad to hear our technician communicated well and quickly replaced your ice maker.
Sears Home Services on May 19, 2025
