Appointment Lookup
802-552-4364
6910 Fayetteville Rd Ste 400 Reviews
Read reviews from customers who used our services at 6910 Fayetteville Rd Ste 400
Total reviews
363
Average Rating
4.6/5
Very Disappointed
The ice maker in my freezer stopped making ice. The technician has made 3 visits, including a new ice maker as well as a water inlet valve. It is not making ice.
Donnie H,
Cary, NCCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1720819833503
Didn't show or call
I would really like to give a Zero rating because he has not shown up or called for numerous weeks now to repair our dishwasher which has been broken since the first week of May. He has called once in all that time and said he would order parts which Sears has no record of them ever being ordered. I plan to make of all the appointments for which he has not come or called and I have waited entire days including today. It's time for our dishwasher to be replaced since it hasn't or couldn't be repaired for nearly 2 months now.
Jack&peggy D,
Chapel Hill, NCCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719609800209
Never provided any service
A technician named Suamys S came earlier in the day and corrected the problem. His service was exemplary. The technician named Dimitri came later in the afternoon. I told him that the problem was corrected earlier by Suamys and his service was not required. He left.
Michael F,
Morrisville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1710266044174
Incorrect diagnosis done
It was suggested that the water pressure sensor was bad but it didn't fix the issue.
Bhushan,
Apex, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455351923
Incorrect diagnosis
Multiple visits were done but issue was not addressed. The appliance was just 4 year old.
Bhushan,
Apex, NCCustomer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1696455380472
Technician is great, but Sears Sucks
Sears gave us 8-5 window for a 5 min repair job. When they booked it we asked last technician that whether this appointment can be in the afternoon or not. So he said yes. Now Sears sent us a time range on a Saturday with all our plans lined up for the morning at 8.50am, the technician called us saying that the dispatcher already dispatched them for these area and they cannot come in the afternoon. Before this when we kept our whole day free, they came at 4.00pm. I am so wondering how a technician appointment can span 8 hours? It is a full day's job for someone who needs some repair for 5 minutes. They just get away with this system because they tread on people's difficult situation. Really dissatisfied with Sears. One star is just for the great technician and his great service. That has nothing to do with Sears.
Debojyoti L,
Morrisville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695503566058
Technician a no show & claimed to complete service call
If I could submit w zero stars, I would. Technician never showed up to the home. Each time we called the number provided, the system informed us the appointment was further delayed. We were assured that he would call when he was on the way. He never contacted us. This appointment was initiated by a home warranty company. They were able to speak w an a&e representative at 5:15 who stated the technician was on the way to our home. He didn't show up & subsequently submitted false documents claiming he completed the service at 7:17pm. The documents contained a fraudulent model & serial numbers for the appliance as well as a large "X" in place of the customer signature. This dishonesty shows a complete lack of respect for the customer & should not be tolerated by anyone.
Lori B,
Carrboro, NCCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695419781878
Refrigerator repair
Our email said parts were installed. No parts were installed; they were picked up and returned. We were forced to our have a new appliance after thirteen failed service calls to repair it.
Pamela M,
Apex, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694562453756
Philip
My washer is not working right! What repair were done to it on September 01, 2023 Too many problems with it in the past 30-60days I need it work normally Please do a thorough check once again Do not hesitate to call me with any questions at, (704)968-4788 I am very disappointed and unhappy with the service Thank you!
Shailesh A,
Chapel Hill, NCCustomer service response - Hi Shailesh, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1693674449100
terrible customer service scheduling
Benjaimn was fine once he got here. Appointment was for 8/9. All day the time kept getting pushed back and finally resulted in a no show with no notice. Instead of rescheduling the next day, the appointment was rescheduled for 8/11. That appointment also kept getting pushed back; but, eventually the repairman showed up. The Sears phone service is terrible. It does not allow you to talk to a live person. Avoid Sears repair service if you can.
J M,
Cary, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787844533