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6910 Fayetteville Rd Ste 400 Reviews
Read reviews from customers who used our services at 6910 Fayetteville Rd Ste 400
Total reviews
363
Average Rating
4.6/5
> 70 days with out a working refrigerator
I would rate the service lower, however there's no indication who was responsible for the misdiagnosis, improper repair, delayed ordering. No ownership in the communication in the sears home service department. It was a matter of 2 1/2 months before we are repaired*. Suamys was very kind, but the lack of professionalism in the sears process left much to be desired. Please consider providing some form of compensation if unable to fulfill the service call in a timely fashion. Escalation to upper management should have taken place much sooner. *Not 100% sure the refrigerator is fully functioning yet.
Christine S,
Durham, NCCustomer service response - Dear Christine thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694641220093
Not fixed
The dishwasher is still not working - the AE code comes on as it did before and does not shut off. We've waited two weeks to get this fixed and after all this it still isn't
Steven L,
Chapel Hill, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693344931708
Nothing was done
I spoke to a service tech on Wed who walked me thru cleaning the filter on the washing machine and I got the machine working. he said they would make notes to have him open and clean the machine to make sure it wasn't clogged anywhere in the drain pipe. this gentleman man-sprained to me what he thought was Going on ran a quick spin cycle (which I had already done) said nothing was done and left. he did nothing and didn't want to do anything extra didn't even bring a tool in it check to make sure it was ok or in the back, didn't move the alliance, or help clean anything out. I had to let him know I was not a dumb house wife so he would stop talking down to me, being a woman
Chris J,
Pittsboro, NCCustomer service response - Hi, Chris, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690575968408
Promised time 3:00 PM. Shows up at 6:00 without a call.
Ha, ha, ha ! You've got to be kidding me ! He comes at 6:00 PM. No call to tell me he will be late. Ridiculous ! Sears is ridiculous ! No way to talk to a human ! Don't use Sears ! You will regret it !
James P,
Cary, NCCustomer service response - James , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1782856962119
No show
He never came due to a mistake on the service contract. According to the technician, his service contract was for the washing machine not the dryer.
Samuel H,
Apex, NCCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779408745
Ignacio
Although, the dryer heats up well on manual timer setting!
Shailesh A,
Chapel Hill, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757636565423
Great but....
Great tech, excellent job but left some of his parts behind.
Michael N,
Durham, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1737066789069
Poor communication from Sears
Technician walked in and said they don't work on washers that have been taken apart even though in the notes it has been stated that I have 3 parts to install. Also they did not make the original appt with no notification. My washer under warranty has not worked for 5 weeks. 3 technicians have been here. Still not fixed and they have missed 4 appts scheduled!
Cathey S,
Cary, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1730760253204
Not happy
Initially there was water leak, technician came replaced part. Approximately after 35-38 days the same issue reoccurred, as sears have policy to cover only 30days, I need to repay the cost again. The second when part got replaced..ice machine stopped working. Technician again came and corrected…when checked again saw water, technician said it condensation…condensation happen in just few mins and water forms??? I doubt I need to recall and repay for the same….not happy
Chandra Y,
Cary, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729814700462
Claims complete work when none is done
Twice he came and left without doing anything and marked as "job complete". Zero communication s well.
Paul,
Chapel Hill, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1722547211179