Appointment Lookup
802-552-4364
6910 Fayetteville Rd Ste 400 Reviews
Read reviews from customers who used our services at 6910 Fayetteville Rd Ste 400
Total reviews
363
Average Rating
4.6/5
third attempt to fix the same issue
Thanks Edmar for his third attempt to fix the vent blockage issue. Defrost could not fix the problem. hope the reseal can do better. Will continue monitoring the refrigerator and may do a recall if the problem reoccurs.
Ting-wei S,
Chapel Hill, NCBroke what was working
We were able to use our dishwasher as long as we ran it when we were there to ensure the cycle completed and drained. Zaire installed a new door latch that promptly failed preventing us from being able to clise the door and use the dishwasher. We had to schedule another technician to come out who told us the door lock needed to be replaced-again! Now we aren't able to use the dishwasher at all because the door won't latch and we will be in our fourth visit to fix this issue.
Deborah J,
Durham, NCVisit
Regret the missed call for work because of missed discussion.
William Maddox,
Durham, NCReview
The work done was great, however our technician had such a strong odor that we could still smell it in the house 5 hours later.
JW,
Durham, NCWasher repair service
He is rude, could have been little polite
Bala R,
Cary, NCLeft and something else was broken
Edmar was helpful and explained why he couldn't fix the initial problem I called about, but when he left, my ice maker was no longer working. The ice maker was working when he showed up. I also couldn't get in touch with a human. AI chatbot and AI on the phone. My issue was outside of the normal flow and the chatbot struggled with my request. Terrible experience!
Adam G,
Apex, NCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1781642781968
Very friendly Technician, but horrible experience overall
One of the worst experiences in a repair job ever. The technician was very friendly, but the 1st visit we were told "oh we need to order the part" even though there was a whole "take a picture of the model so we can have the parts ready", then the next visit weeks later, after technician tried to install the part, realized that the wrong part had been ordered. Weeks later, replaced the part, but it wasn't even the part that was broken and needed replacing. Weeks later, waited until 5pm for our "8-5 window", and was messaged at 4:55 that "your technician can't make it today", rescheduled weeks later, finally fixed. Took 3-4 months to repair this part. NO customer service to contact. Only automated voice mails and message trees. absolutely no way to contact anyone. It was HORRIBLE customer service.
Steve F,
Pittsboro, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1748051417967
AC service
I've had great experiences in the past with no problems but after today my AC is still not working. It's still 80 degrees in my house.
Sheldra H,
Durham, NCCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1746222909959
My air conditioning heat unit the problem is the thermostat
This will be the third time coming to my house to fix my heat in the unit if they do not seem to be working properly I have I am getting cold at night I woke up this morning and my thermostat was on 75 and my inside temperature was 69 so my unit is not properly working here don't be here twice just be the third time coming back on the 20th to 24 so he I think he needs to replace the thermostat the thermostat is not working properly I do not wish to keep continuing to have these problems and the sad thing is my heat went out today the day is Saturday the 22nd and I called a service request and the man won't be come out till Monday so I have to send this whole house till Monday between 8:00 to 5:00 to somebody to come out to fix it
Willie C,
Durham, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740262820708
2
Took a month to fix problem. Ice maker problem and whole fridge stopped working when he left 8/19. Service is poor and costly with NO refrigerator
Yvonne D,
Morrisville, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726006268051