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6910 Fayetteville Rd Ste 400 Reviews
Read reviews from customers who used our services at 6910 Fayetteville Rd Ste 400
Total reviews
355
Average Rating
4.7/5
AC service
I've had great experiences in the past with no problems but after today my AC is still not working. It's still 80 degrees in my house.
Sheldra H,
Durham, NCCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1746222909959
My air conditioning heat unit the problem is the thermostat
This will be the third time coming to my house to fix my heat in the unit if they do not seem to be working properly I have I am getting cold at night I woke up this morning and my thermostat was on 75 and my inside temperature was 69 so my unit is not properly working here don't be here twice just be the third time coming back on the 20th to 24 so he I think he needs to replace the thermostat the thermostat is not working properly I do not wish to keep continuing to have these problems and the sad thing is my heat went out today the day is Saturday the 22nd and I called a service request and the man won't be come out till Monday so I have to send this whole house till Monday between 8:00 to 5:00 to somebody to come out to fix it
Willie C,
Durham, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740262820708
2
Took a month to fix problem. Ice maker problem and whole fridge stopped working when he left 8/19. Service is poor and costly with NO refrigerator
Yvonne D,
Morrisville, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1726006268051
> 70 days with out a working refrigerator
I would rate the service lower, however there's no indication who was responsible for the misdiagnosis, improper repair, delayed ordering. No ownership in the communication in the sears home service department. It was a matter of 2 1/2 months before we are repaired*. Suamys was very kind, but the lack of professionalism in the sears process left much to be desired. Please consider providing some form of compensation if unable to fulfill the service call in a timely fashion. Escalation to upper management should have taken place much sooner. *Not 100% sure the refrigerator is fully functioning yet.
Christine S,
Durham, NCCustomer service response - Dear Christine thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694641220093
Not fixed
The dishwasher is still not working - the AE code comes on as it did before and does not shut off. We've waited two weeks to get this fixed and after all this it still isn't
Steven L,
Chapel Hill, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1693344931708
Nothing was done
I spoke to a service tech on Wed who walked me thru cleaning the filter on the washing machine and I got the machine working. he said they would make notes to have him open and clean the machine to make sure it wasn't clogged anywhere in the drain pipe. this gentleman man-sprained to me what he thought was Going on ran a quick spin cycle (which I had already done) said nothing was done and left. he did nothing and didn't want to do anything extra didn't even bring a tool in it check to make sure it was ok or in the back, didn't move the alliance, or help clean anything out. I had to let him know I was not a dumb house wife so he would stop talking down to me, being a woman
Chris J,
Pittsboro, NCCustomer service response - Hi, Chris, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1690575968408
No show
He never came due to a mistake on the service contract. According to the technician, his service contract was for the washing machine not the dryer.
Samuel H,
Apex, NCCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1764779408745
Ignacio
Although, the dryer heats up well on manual timer setting!
Shailesh A,
Chapel Hill, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757636565423
Great but....
Great tech, excellent job but left some of his parts behind.
Michael N,
Durham, NCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1737066789069
Poor communication from Sears
Technician walked in and said they don't work on washers that have been taken apart even though in the notes it has been stated that I have 3 parts to install. Also they did not make the original appt with no notification. My washer under warranty has not worked for 5 weeks. 3 technicians have been here. Still not fixed and they have missed 4 appts scheduled!
Cathey S,
Cary, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1730760253204