1620 Guess Rd Reviews

2 months and repair is not complete👳‍♂️ 3 appointments cancelled in last month because records showed parts had not arrived. Technicians showed up and disassembled machine, but wrong part sent. No pictures in app, so don’t know what part to order. New washer requested as parts not available. Repair technicians have been great— their support— not so much!!

On my scheduled day, the tech never showed up. When we rescheduled the tech came, looked and walked right back out of my house. My husband had taken part of the dishwasher apart and a screw had broken, which is what I put on the request along with photos - I guess it is policy that they cannot touch it because of that? If that is policy, it should be stated on the website during appointment request, the chat(not robot) should also be able to tell me that was the case as well as the phone call to reschedule. I told all three places the full situation without any single customer service rep saying they would not work on it. Sears is trying to charge me the diagnostic fee which I find extremely unfair when they wont look o fix and could have saved me 8 plus hours (from sitting home and waiting as well as rescheduling, uploading pics that I guess no one looks at and talking with customer serice) DO NOT RECCOMMEND. I have emailed and asked for charges to be removed to no avail - if you want to contact me you have my email and phone number.

Refuse to work on our freezer!! I WANT A REFUND ON THE $100 NOW AND A REFUND ON THE EXTRA WE HAVE BEEN PAYING EVERY MONTH FOR THE FREEZER TO BE COVERED NOW!!!!!!!

The WORST!! I wouldn’t trust them to take out my garbage. We’ve lost count of the times we’ve had a confirmed appointment and the tech doesn’t show up or even have the courtesy to let us know.

Sears requires that you stay available during the entire service window. The service window is always from 8am - 5pm. My service appointment was changed, without advanced notice, more than 5 times. Yes, that's 5 days when my family cleared our schedule for the entire day only for the service technician to not arrive . . . without any notice. 5 times. This even happened when we called on the morning of the appointment to verify the technician would come and were given a specific 2 hour window. When we were lucky enough to have a technician arrive, he came unprepared to complete the service that was explicitly requested, and left without doing any work. The customer service agents with whom we spoke on the phone maintained that they were unable to contact the service technician at all. Therefore, checking in on their status was not possible. The website that allows customers to track the service technician's route and eta is completely unreliable. After 3 service visits, over a 6 week period of time, a service technician finally concluded that my appliance could not be repaired at all. I could not be more critical of Sears Appliance Repair services. I hope that you are never subjected to their services.

Do NOT use Sears Home Services. In 40 years of being a homeowner, this was the worst experience I've ever had in terms of responsiveness and totally missed appointments. They didn't show twice on days of appointment. Update...you can't make this stuff up...now my service appointment has been canceled and my repair file has been closed. They said the technician (who never showed for the appointment yesterday) stated dishwasher was improperly installed....yet he's never even been to my house!

The tech seemed competent and polite. My problem is with the call center who set the meeting. I had explained the problem was with a sprung spring on the freezer drawer and offered a model number which he would not take. When the tech arrived he quickly said the part he needed was discontinued which i already knew and had explained to the appointment person. The appointment center person had said not to worry, if they cant fix it there would be no charge. So I booked the visit. When I told this to the tech he said this was a lie. Quick waste of 99 bucks. Thanks.

The technician told me my water flow from the fridge was low because a panel at the back of the fridge was bad. He replaced the panel, and the water flow did not improve. He told me it will take about an hour for the water flow to improve. It's over a week since the repairs and the water flow remains the same. I think I need a refund for my repairs. There was no improvement on the water flow. It was a complete waste of time and money. Nothing changed after the repairs, and I should not have to pay for a job that was not completed. I think you need to refund my Sear's Credit Card because nothing has changed. My water flow is still low, and I think this was all a great mistake. Thanks for your time and I look forward to your response.

The repairmen were fine, but the administration/ customer service was horrific-- impossible to get in touch with, poor communication, automated system prevented viable communication and responses, no info/ updates on ordering parts ( how many, what parts, from whom?) Repair process took over 2 months. I had ro make numerous calls to AHS to make contact with Sears. The experience was so frustrating that I am ending my COntract with AHS.