1620 Guess Rd Reviews

The technician was fine. The process of making an appointment, struggling to reach a person, having “no shows” two times (where I wasted the entire day before being told he wasn’t coming) was terrible. The system of sending confirming texts doesn’t work - I must have gotten 10 confirmations, and replied as requested each time, and kept getting texts saying I hadn’t responded. You could have done this in one trip instead of two if the tech carried the parts needed to fix a refrigerator which isn’t cooling - you knew the model and serial number and asked me to describe the problem, but still sent him with no parts. If you need 2 calls for each repair you need twice as many techs.

The work was never done

Technician arrived late. He was rude to the resident and did not check the appliance adequately to get to the bottom of the problem. He seemed only interested in getting his fee.

He was rude and disrespectful. He continued to send texts saying he was on the way but never showed up on three occasions. He NEVER spoke to me directly about any appointments he just sent a text saying when the appointment was scheduled. How professional it it to schedule an appointment Via text but NEVER speak directly to customer----then never show up. He was EXTREMELY HORRIBLE.

Awful. I'm a home warranty customer and as soon as they need to make a covered repair, they no-show me three times. First time, the tech never shows but falsely said they completed the repair. Second time, they cancel 2.5 hours before appt. Third time--six HOURS after the end of the appointment window (during which I was still at home)--the tech posts a picture of the wrong house and doesn't leave a voice mail. He'd been to my house, which has the number clearly marked, twice before. And no way to call the local people. I guess I've got file an arbitration lawsuit. The number that Sears' response listed below (like all other public numbers I've found) goes to a foreign call center. I've called them more times than I can count and they've done aboslutely nothing of use. I've had at least 3 "escalations" with promises that someone will contact me within 24 hours. Still waiting. This number and Sears' reponse to my review are both useless.

The ice maker still doesn’t work. He didn’t fix the problem.

Update 10/18/2024. Down to 1 star!! Our refrigerator has been out since AUGUST!! 1st tech didn't do what he was supposed to do. Pre appt help have me steps for new tech to follow. He basically had to order ALL the internal parts for my fridge to cool. STILL WAITING! In the meantime have lost 2 rounds of groceries, had to buy a small fridge to hold us over. Why can't they just give us a replacement? We pay extra for Kenmore appliances and then get the warranty. At this point, we would have been better off buying a cheap fridge every few years. Update. Fridge out again. Can't get an appointment until 9/17 even tho they were just here a week and a half ago so should come right out to fix it. Super disappointed that we have another fridge worth of food to throw out. 🤬 Technician Dmitri was professional and courteous. While I had to wait longer than desired for the appointment date, I was kept appraised of the details along the way. On the day of, I was given an hour window and a call when he was 15-mons out, and he was right on time!

The technician diagnosed the problem and repaired the appliance with new part with no problems! He did his job. My real complaint is with your tracking and scheduling system. After the initial diagnostic appt, the technician ordered the part and set up a return appt with me to install the part. It was set for 8/20/2024 between 1 pm and 5 pm. On that date, I checked your tracking system and it said the technician was 3 stops away and eta time of arrival would be 5:15 ( which was outside the time frame). I continued to track and first change was eta of 6:30 pm, then 7:05 - 7:30 pm and then THE NEXT TIME I checked it said your appt is now scheduled for two days later 8/22 between 8-12 noon. This change was made without any input from me to see whether I was even available on 8/22 plus I had waited for the technician all afternoon on 8/20 for nothing and wasted my time. I called the customer service number to complain and asked for some type of explanation and compensation for MY TIME and got no explanation and no willingness to compensate me for my wasted time. When asked to speak to a supervisor I was asked WHY?. Laughable. Told me I could talk to the technician when he came. When he came I did talk to him. He said he had absolutely nothing to do with the tracking and scheduling system and didn’t even know this had happened. Extremely poor service by your scheduling, tracking and customer service departments. My issue Does not seem to have anything to do with the technician. He did what he was supposed to do. Will NOT use your services again.

Not courteous at all walked in the house did I speak to my husband nor myself went into the kitchen my son stood there while he worked on the dryer finished came out of the kitchen through the living room never spoke to either one of us as he left

Would have put o stars Poor service purchased on 5/22/24 used twice stopped working. Had to wait for service until 6/10 came out and said motor was broken. Part ordered. Another service appointment on6/17. No one showed up or called. Waiting until 6/26 for someone to finally come out and fix. Missed 3 days work for a new appliance and poor customer service. Will NEVER USE THIS OR RECOMMEND SEARS GE OR AE TO ANYONE!!!! Ever