1620 Guess Rd Reviews

We needed to fix the exhaust switch.

He was very thorough and didn’t leave until everything had been settled with AHS. He did have to spend an hour and a half here most of it on the phone e with AHS. He did appear to be a little impatient when I was explaining my concerns. I let him explain about the obvious reasons for my dishwashers performance. I do know the basics of appliance performance, but I also know when they aren’t performing correctly. I don’t blame him for the impatience as long as it is related to the main reason technicians are usually impatient at my home. I live out in the country and my internet is not optimal so communication is challenge when trying to get in touch with the office. And most of them live almost 2 hours or more away and with traffic that adds a lot of time to their commute home. I did appreciate that he didn’t leave until things were settled with AHS. Most leave and then call me back in a day or two. So I give him kudos for that

Jonathan, the tech came out each time and was awesome. Really nice and professional. Went out of his way to communicate. As for the company, A&E, horrible to get ahold of! You call the nber, tells you to go to website. Website gets you no where. I let Jonathan know this bc we had to do some rescheduling. If I didn’t have his cell nber, it would have bn harder. One tech didn’t even respond when the call was re-routed. When ppl take time off of work to have a service call, they don’t expect you to not come!! Jonathan took care of that tho!

Not very friendly. But no time wasted he was here to do a job and that’s exactly what he did. Good Worker

Work was done correctly. My fault, I did not research repair costs other than LG and Sears. $400+ to replace a belt with the part being ~$35 is insane particularly that diagnostic was less than 30 minutes and repair less than $45. That equates to about $250/hr.

I was upset because the technician called at 4:10 instead of calling in the morning to see if I had received the part needed for my range. I waited all day with nothing accomplished.

Initial visit went very well. The online scheulding tool allowed the visit to be made and the technician diagnosed the problem quickly and scheduled the follow up visit to make the repair. But, I was disappointed by the long delay for the new part to come in and the online communication. I was not able to reach anyone to explain the delay or the new timline, just receving texts the it was delayed. If the repair is not urgent, then it would be fine. But, waiting 6 weeks after being scheduled for a repair 4 days after the diagnosis was disappointing.

I truly believe he was not looking to repair the issue. he did stated the dishwasher repair would be over $1300 . Which the dishwasher was only $700 10 years ago. That makes no sense to repair. His customer service was not the best . His technical skills were the great. Then on top of that the sears replacement cost between $1200 to $1500 to replace. That make no sense as well.

Choice Home Warranty hired Sears for the repair of my Samsung Washer and I didn't really see anything he done for a service fee of $100 dollars, then he said that he will be getting back in touch with me after speaking with Choice Home Warranty. I received an email stating that they would be replacing my Washer. NOT THE ANSWER I WAS EXPECTING!!! I will not be using them again never in this life time.

Edgar was amazing, but the 3rd appointment no one ever showed, yet I got texts and emails saying they had arrived. So we were left with a part that was received, but never installed....we had to install it ourselves after several (MANY!!) attempts at contacting someone at Sears Appliance Repair. 5 stars for Edgar. he was top notch. 0 stars for Sears and their AI systems!! Horrible automated service