1620 Guess Rd Reviews

This felt like a complete rip-off. I provided all the details and part information ahead of time, yet the technician arrived unprepared and then tried to sell the same part at a markup of $140 over the official website price. I was charged $129 for a 10-minute visit with no solution offered. I would not use this company again or recommend them to anyone.

The guy came out to replace my heating element in my dryer but now my washer doesn’t work. I’ve got a mountain of laundry. Nothing was wrong with my washer before and now it doesn’t drain. Also, the Customer Service phone numbers are only automated and AI bots that do not problem solve. They give you choices like: "Do you want to cancel your appointment? press 1. To reschedule press 2". There is never an option to speak with someone. If the reason you called is not in their list of numbers the bot will say good bye and hang up. I find it incredibly frustrating that I got an automated "apology" from Sears saying, "Please call this number or visit our website. We don't want dissatisfied customers". The phone number goes to the same automated loop. Press one to cancel. 2 to reschedule." "Good Bye". Sears really deserves a negative 5 star rating, in my opinion and I will be sure to share this information.

I am extremely disappointed and frustrated with the service I received from Sears Appliance Repair. Before the technician was dispatched, I provided the model and serial number for my dishwasher, assuming this information would be used to verify part availability. To my astonishment, a technician was still sent out, only to inform me that no parts are manufactured for my unit and that it cannot be repaired. I was charged $129 for what felt like a complete waste of my time and money. The technician barely looked at the dishwasher and made no effort to take it apart to assess the issue further. The entire visit lasted only a few minutes, and I left feeling like I had paid for absolutely nothing. The technician's demeanor was also quite aloof and not very compassionate to my frustration. This entire experience has been incredibly frustrating. If the parts are not available, why send a technician out in the first place, especially after a customer has provided all the necessary information? This process is inefficient and disrespectful of the customer's time and money.

I would give you a 0 if I could. I have been trying to get my refrigerator repaired for 3 weeks. Each time the repair was scheduled no one came to do the service. When I ask to speak to a manager, I am told someone will call me. It never happens! I'm told your scheduling is done Ai and humans aren't taken into account. IT IS NOT WORKING! UPDATE: The service technician was good. However, for the second time, my food sat outside the refrigerator without being cooled. I called for reimbursement, to some foreign country, and was told I couldn't get reimbursed because the service was closed. That's total B.S!! If you are considering a Sears Home Warranty, RUN as quickly as possible to someone else. If you choose them you will be frustrated.

Wish I could give 0 stars. Nobody ever showed up .. two days in a row! The entire company's customer service is now AI, so you can't speak to an actual human. The worst company I have ever tried to deal with.

Sears Home Services do not have the project management skills to reliably serve their customer base. Sears rescheduled me three times just to get a tech to the house for diagnostics and they rescheduled me twice more before the work was completed. Their 8-hour windows are inconvenient and unrealistic. On two of the five occasions when Sears rescheduled, they waited 4 or more hours to let me know no tech would be available that day. Their disregard for my time is unfair to me and it's certainly not fair to their technicians who are obviously over scheduled and under supported. I have subscribed to the Home Services warranty for many years, but I am canceling it this month in response to my experience. To be clear, the technician was blameless. My experience with Sears Home Services points to systemic mismanagement that absolutely comes from the top, not from my fellow workers.

Technician’s SPECIAL INSTRUCTIONS in this 6th service order for my range broken on Dec 24, 2024 was to LEAVE SO OPEN FOR DSTRCT PRCSS IF PNLA PLEASE!! master protection agreement. Yet, he apparently CLOSED OUT THIS SERVICE ORDER, #6 this year, that is supposed to be used to REPLACE MY RANGE. My range took 6 service orders this year to date, so I called customer service AFTER I received the technician’s invoice email, and they say I HAVE NO Service Orders OPEN. I called the tech's mobile phone soon as I saw his invoice; He did not answer and his voicemail is not activated. All year the same repairman missed several appointments with me staying home all day for those “8 - 5” appointments. How can you handle an appointment from inside your truck in the customer's driveway. How can you process an invoice without showing up and talking to the customer??? Today, I never saw him at all after having an adult waiting at my house all day!!! NO SHOW!!! The email invoice he sent to me AFTER 5PM says “Customer has not received the part back yet…” STRANGE: How does he know the part is not back yet? He didn’t ask me if “it’s back”!!! Maybe he never did try to get my obsolete oven control board repaired, especially if he never shipped the part out 3 months ago??? If you are even think about buying a Sears Master Protection Agreement, RUN and flush some money down a toilet commode. Then, it also will STINK… I would file a complaint on Sears Home Service with the BBB, but I don't know the repair company's mailing address.

this is another update because my warranty company hired serious again to fix my AC. Worst Experience once again! Absolutely unacceptable experience. I had an appointment scheduled through my warranty company (Choice Home Warranty) for an AC repair, and Sears Appliance Repair was assigned to handle it. The service window was between 8 AM and 5 PM, but I was given five different arrival times throughout the day: 3:52 PM, 5:10 PM, 6:10 PM, 7:30 PM, and finally 8:40 PM. They never showed up during any of these times. My home reached 100°F, and after waiting all day with no AC and no clear communication, I was forced to leave my home to find somewhere to cool down. The technician arrived much later when I was no longer home, and at that point, the entire day had been wasted. This was one of the worst customer service experiences I’ve had. I expected professionalism and reliability, but got neither. If you value your time, comfort, or basic respect as a customer, I do not recommend using Sears Appliance Repair.

5 for my technician, 0 for the administration and online. Chat doesn't give chance to address all problems. My example was that initial contact put in wrong zip. Parts not delivered to correct zip and I couldn't find a way to correct it. Resulted in misdelivery 3 times and a month to get the parts.