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1620 Guess Rd Reviews
Read reviews from customers who used our services at 1620 Guess Rd
Total reviews
370
Average Rating
4.5/5
Vickie B,
Tech was polite and showed us how to change the range hood bulb. The only reason for not giving five star was the appointment kept getting postponed. To give him credit there was good notification of delay.
Sharada P,
Customer service response - Thank you for your feedback, Sharada. We're glad the tech was polite and helpful, and we apologize for the appointment delays despite the notifications.
Sears Home Services on 1778706954763
Ignacio knew what the problem was when I told him what the dryer was doing. He didn’t even need to start it. He ordered the part and returned a week later to do the repair. It took him about half an hour. Sears said a technician would call before coming. If he had done that, he could have gotten the part before the first visit and made the repair in only one trip.
Jeff H,
Customer service response - Thank you for your feedback, Jeff. We're glad Ignacio was able to quickly diagnose and repair the issue, and we appreciate your suggestion for improving our service efficiency.
Sears Home Services on 1759370779042
Harvey K,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1759193101238
The service from the technician was very professional. The AI automated service was low quality and did not resolve all my needs. There needs to be a human to talk to that can resolve questions an AI can’t. My technician came late because the system placed him 5 services from 9:30 to 11:30am
mauricio R,
Customer service response - Thank you for your review, Mauricio. We're happy to hear the technician provided professional service, and we apologize for the inconvenience caused by the AI system and scheduling issues.
Sears Home Services on 1753405857285
Ed was great. He came well after five to fix our refrigerator. We really appreciate his extra effort. The reason why I did not give five stars is that our first appointment was canceled and we weren't notified of Ed's visit until the evening. I appreciate the text updates, but ot showed 8-5 all day as did the one that was canceled. After numerous attempts, I was unable to reach a person to inquire about it. Im sure you can understand the difficulty of rearranging a busy work schedule to be home all day. Nonetheless, the fridge is fixed, ed was polite, professional, highly skilled, and willing to go the extra mile.
al B,
Customer service response - Thank you for your review, Al. We apologize for the communication issues and inconvenience with scheduling, but we're happy to hear that Ed provided excellent service and fixed your refrigerator.
Sears Home Services on 1750375145803
Danny R,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1744243957092
Tech corrected the problem. I had some problem understanding things he said. He replaced my ice maker.
Robert G,
Customer service response - Thank you for your review, Robert! We're glad the tech was able to correct the problem and replace your ice maker.
Sears Home Services on 1741916317104
ok but forgot to turn my water back on
Kathryn S,
Customer service response - Thank you for your feedback, Kathryn. We're glad you were satisfied overall, and we'll ensure to remind our technicians to double-check everything before leaving.
Sears Home Services on 1731028107096
Repairman explained how the compressor works he tested the entire refrigerator. The only set back was he came very late not with end the time frame that was scheduled. Otherwise I was satisfied with the job that he did.
Dea M,
Customer service response - Thank you for your feedback, Dea. We're glad to hear you were satisfied with the repair, and we'll work on improving our timeliness in the future.
Sears Home Services on 1727582126941
