1620 Guess Rd Reviews

No communication

The tec came and fixed the washer, but the first tech who ordered parts said that when the parts came the second tech will do maintenance on the dryer. I already paid and no one did it. That is not acceptable. This tech said sorry make another appointment, again not acceptable.

It is frustrated that multiple visits could not fix a simple issue.

Tech did not leave any paperwork with my wife explaining his results of preventive heating inspection of both units. Per wife, tech mentioned a possible problem with one unit but it wasn't clear to my wife what that might be. Have called Sears Home Services to have tech call me back to share results with me. Currently, tech has not called.

Run, don't walk away from Sears home appliance warranty. Ignacio came out and asked what is wrong. I said that for the past week when I cooked in the oven the food didn't not cook properly. A cobbler was gooey in the middle even after I cooked it 15 minutes longer that the recipe called for. A meatloaf was cooked 10 minutes longer that the recipe called for and the final temperature should have been 165F. The internal temperature was 125F even with the 10 extra minutes of cook time. Ignacio said his temperature gauge showed that the oven reached the proper temperature so that was all he could do and nothing was wrong with the oven. I said how about the food being undercooked and he said he could only go by his gauges. I have heard stories about appliance warranty companies using any means possible to keep from having to repair appliances and it looks like this is how Sears operates now. I found out that checking the temperature inside the oven can be manipulated by having the gauges read the temperature as close to the heating element as possible. While the temperature gauge may show 350 at the heating element, as you get to the middle or bottom of the oven the temperature decreases.

This is my second encounter with Sears and neither was good. The first encounter was a request to repair my range. The part was ordered that was in December 2024 each appointment was canceled multiple times they finally got here April 2025. Now my refrigerator stopped working they came out around the 11th or 12 this year. The part was ordered, but each appointment they schedule they canceled it. They would send text stating they could come out before the June 18th however, each time they canceled. Now today June 19th they have canceled again. Duke Energy must use them because they had the lowest bid. After this experience I will never use Sears again they are not worth the headache.

The service was fine until it wasn’t. The repair guy diagnosed the problem and so called fixed it but the next day and the days that followed my machine was worst than before the repair. Let’s see if Sears will stand behind their work.

This is the 7th time that I had an appointment for my microwave to be repaired and nobody showed up or I was rescheduled. I have been patiently waiting since November of 2025 for my microwave to be fixed. I am really and truly frustrated at this time.

Do not use them. I took the day off work to be home during the window of arrival and nobody has arrived. The worst part is there is absolutely no way to get a hold of a human being. The phone number provided below all the other 1 star responses takes you to an AI agent. They don’t have humans you can talk to. So nobody has arrived. I took time off work and I have no idea if they will ever arrive. What options do I even have?