1620 Guess Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kenmore Elite
He checked everything and kept finding more things wrong with my machine. It had 3 problems and we decided to get a new machine. He did a good job.
Virginia G, Durham, NC
Ice maker service
Technician arrived prepared for work. He was professional, well organized and courteous. The gentleman explained everything he did explaining the process from start to finish. Excellent young man who must be a credit to your company.
James D, Oxford, NC
Washer not draining
Jonathan was very professional and got it fixed in no time. Made the appointment and was fixed with in 24 hours.
Jenna W, Oxford, NC
Great experience!
The Sears Technician Tony was excellent ,very professional. He asked me what the issues were asked me to give him time to check it out! Once he was done he explained what the problem was very plainly ! When he was done he took time to socialize! I give him a 5 & I enjoyed visiting with him!
Rose Burgess, Hillsborough, NC
Tim Rocked
Professional, came the same day. He didn't try to upsell us unneeded services. He went the extra mile to make sure the repairs were completed w no other issues.
Tim B, Butner, NC
Above and beyond
A technician like this one, I had the experience of him taking care of your appliances like it's his own is outstanding, Sears couldn't have a better technician. He deserves a 10 out of 10 he went above and beyond.
Angel G, Butner, NC
Job Done Well
Timothy did a great job! He diagnosed the problem and fixed it. I can wash clothes again! 100% recommend!
Samantha S, Durham, NC
Very knowledgeable
Was thoroughly analyzing and explaining to me at the same time what he was checking and how it should be properly working. Very patient and explaining things to me! Compare to previous tech Dan is a gem!
Richard C, Oxford, NC
Rating for Ignacio
Ignacio was great! He knew exactly what was wrong with our washer and told us what we needed to. He explained to us that the washer is a computer, unlike the old washers. We never thought about that. He told us we needed to unplug the washer about 10 minutes in order for the computer to reset. It worked fantastically! This gentlemen was great, explained it perfectly, was friendly and we are very pleased with work. Thank you!
Gerald R, Timberlake, NC
Service & repair were Awesome
I was given an appointment time between 8:00 am & 5:00 pm. Timothy arrived around 9:30. He was very courteous and knew exactly what I needed. He had the part on board, and was finished about 20 minutes later. I would recommend this to anyone needing appliance repair. Five stars from me.
Mickey S, Creedmoor, NC
