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3 Mid Rivers Mall Dr Reviews
Read reviews from customers who used our services at 3 Mid Rivers Mall Dr
Total reviews
390
Average Rating
4.8/5
Geri Tucker
The technician Mr. Scott was very professional, courteous and patient.
Geri T,
Foristell, MOWater Softner
Although technician was very friendly, he went into the basement with no tools, no tests, no paper work. He said the water softener was working good and the water was fine. He had nothing for us to sign!
John A,
Dardenne Pr, MOOwner
My refrigerator is over 15 years old and it has been making loud noises on and off. So today it wasn't making any noise so he didn't address that issue other than say it's not making noise now.
Mallie J,
Florissant, MORefrigerator not cooling
Chris did his job and fixed it but I need him to come put the drawers back in
Marilyn C,
Saint Peters, MORefridgerator service
Michael was good, but I don't appreciate the dirt being blown instead of sucked up. I've already tried to dust the kitchen several times and it's still messy and I've scrubbed the floor twice now and know it needs to be done again.
Marylou M,
Hazelwood, MOKitchen fridge
Dough made an effort to change the parts and told me that it will take 80 minutes for the fridge to start cooling and icemaker will start making ice. The issue is not fixed. He changed the parts but it did not changed anything. He took his time to work on fridge but as a customer I was not sure if he really fixed my fridge issue
Shay S,
O Fallon, MORefrigerator
Ozzie as a person very good; But overall services not done and the fault falls on company paper filling you state fill firm so drive or technician will have parts ready to get you up and running quickly no that didn't happen; also your customers can't reach out to you at all for follow through, your window for customers 7am- 4 pm is crazy and work still not done I'm 66 years old this is by far the worst experience I've ever had from a company.
Kenneth C,
Florissant, MOCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776211497287
Issue Not Fixed
The installation of the new component went smooth. After moving the refrigerator back in place, the original issue started occurring again. The tech said to give it 24 hours and left. We have spent over $700 and are no closer to having our issue resolved .
Mike P,
Saint Charles, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1702506251779
Bessie hinton
Will need a recall; after turning the dishwasher on after technician left , a loud there is a loud bumping noise that was not there before. Bryan heard the noise before leaving, but thought it was the water lin. This was not the case, so after sears cancelled my appt. From 10/17 to 10/24, I am still without a dishwasher very dissappointed!
Bessie H,
Florissant, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1698270473517
Fixed after one no show appt and one late appt
This is our first repair with Choice home warranty. The first appt the technician never showed up. There was no way to get ahold of the company. We rescheduled for another two days later they did show up this time. They ordered the part and it was shipped directly to us in a timely manner. The next appointment the window of 7:00 to 4:00 was given again and the technician called us at around 5:00 p.m. the technician was very friendly and fixed the appliance but it would be nice if you would keep your customers up to date if you're running late.
April C,
Saint Charles, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691183588275