Very nice, friendly and knowledgeable. He explained everything to me and how ovens work.

Ozie was efficient and respectful. He made sure and cleaned up after himself. He explained in detail about questions I had. Hopefully I won't need him again and he can help some else as well. Thank you Ozie

Andrew got here on time got right to work when he got everything taken apart and showed me what the problem was and then proceeded to fix it. Got it all done In very good time.

Timothy definitely knew what he was doing! He did a great job pin pointing exactly what the problem was and quickly resolving the issue.

Well done, great job I hope you don't have to come back

It took 3 in-person visits and one Zoom call to perform a simple fix. During that time, beginning on Apr 24, I had my appointment cancelled and rescheduled, by Sears 4 times. It was impossible to contact a human. The AI assistant was frequently wrong and misinformed me. Sears spent more time trying to sell me other things, like warranties and Mother's Day gifts than it did trying to fix my problem. I will never buy anything at all from Sears ever again. As you can tell, I am very angry. The techs are excellent. The rest of the "service" isn't worth the many hours of hassle I had to endure.

Quick and effective. In and out no extra steps needed

Gregory was great . Seats not so great they need to get their scheduling together. Let me sit all day three separate times no show. You have to do better!!

Gregory was very courtesy and friendly. A part needed to be ordered before repairs could be completed and the part came in quickly. Gregory was efficient.