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3 Mid Rivers Mall Dr Reviews
Read reviews from customers who used our services at 3 Mid Rivers Mall Dr
Total reviews
392
Average Rating
4.8/5
Great service
Ozie did a great job in getting my problem resolved and was very nice. He deserves a 10!
Patsy F,
Saint Charles, MOVery professional
John was a great technician. He took his time explaining to me what he was doing. He cleaned up behind himself and provided solutions on how my dishwasher would last longer. I appreciate his expertise and professionalism. I would have loved for him to fix my dasher washer but the pricing was almost doubled what I paid for it 3 years ago. Thanks John!
Brandy P,
Hazelwood, MODid a great job
Chris was great, A&E however could improve its communications. I placed a call for service for my ice maker on fridge. It was two weeks out next available and they gave me a window of 7-4. I was told by the automated system. Email or text that I would narrow the arrival window plus a call when he was on his way. I went in the backyard for 20 minutes and forgot my phone and the person came to the door during that time and then left so I had to reschedule. Again had to wait another two weeks. I did get a call this time as he was leaving previous job about 30-45 mins before arrival. When I tried calling the first time, it's impossible to reach a live person. The automated system told me that there was a smaller window for the day which I had missed since the guy left. However, I should've been notified of that earlier or even the day before because it still showed up as 7-4 on my reminder that it sent through email. It referred me to the website, but when I tried to enter the order number, the order number that was sent to me was longer than the field would allow me to enter the numbers in and therefore I could never access anything so I had to call AHS back to make the followup arrangements. It was a bit frustrating and time consuming.
Georgette T,
Hazelwood, MOGreat work
Thorough and professional. Explained things well. Called when he was on his way.
Rod C,
Saint Peters, MOGreat Customer Service
Adam called to let me know he was on his way. Unfortunately my stove is old and did not have the model number tags anymore, so he was unable to fix my stove. He did explain to me how the next step works with my insurance company and suggested if I do not hear from them by next day to reach out to them. This was my first time ever putting in a claim and was unsure how it would all work. Adam made the process less stressful.
Christine B,
Florissant, MOMaintenance
Scott was professional and thorough. I was satisfied with the service.
Sandra B,
Saint Charles, MOGreat Service
Great service and a nice guy. Did a great job.
Jill A,
Brighton, ILVery well
Tech was very nice👍🏼 he explained everything very well to me👍🏼 job well done.
Nancy O,
Saint Peters, MOGood communicator
Luke was friendly and took the time to explain the answers to my questions about the Home Warranty service and about the maintenance needs of our dishwasher.
Josie N,
Saint Charles, MODishwasher
Scott was very professional and extremely helpful. This was his second time servicing my dishwasher and on the first visit he took his time to diagnose the problems and order the parts and he gave me helpful information to get the smell out of it while I waited for it to be fixed and on the second visit he took his time to fix it and get it back up and running. my dishwasher has been broken since May and it has been an ordeal but I was so happy when I realized it was Scott who was finally going to fix it.
Jennifer R,
Saint Peters, MO