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3 Mid Rivers Mall Dr Reviews
Read reviews from customers who used our services at 3 Mid Rivers Mall Dr
Total reviews
392
Average Rating
4.8/5
Joe Pecoraro
Rich checked out washer and it didn't leak at this time.
Joe Pecoraro,
O Fallon, MORefrigerator repair
Great job! Very nice and explained well what he saw going on with the refrigerator
Brad F,
Troy, MORepair visit
Please shorten the window of appointment. Such as 7am to noon. Noon until 5pm.
Karen M,
Bridgeton, MOThe Repair Service
No complaints whatsoever about technician Roger he was wonderful. My issue is you give someone an 8 AM to 5 PM window which is ludicrous people need to have a four hour window not an eight hour window, and despite two phone calls in with a request for them to come today in the afternoon. I still got a call at 7 AM that the technician was in route and he arrives at 8 AM. Guess I shouldn't have been surprised as the first technician Adam that came out told me even though he specifically put it on the order for today's repair to be afternoon and despite the fact that I called in and confirmed that I needed afternoon this week and waited on hold forever while she sent the orders through to dispatch, and he said most of times they don't go by what you request, they go by what they want. Also I asked for them to call me on my cell phone to let me know they were in route again they failed, they called on the home number which I asked them not to do. If you can't respect, peoples daily schedules and people's request to make things easier on them that's very very distasteful. So in summary again, the technician was wonderful the service dealing with Sears, absolutely terrible! They also the first technician had forgotten to order a belt for my repairs. Luckily, Roger had one on his truck and was able to complete the job.
Alice B,
Godfrey, ILTerry P Home owner
He was very friendly and explained everything he was doing, and what the problem was with the dryer😊
Theresa P,
Hazelwood, MOGreat Customer Service
The company kept me informed of the process, let me know what to expect from the tech. Explained that the tech would ask about my issue with my appliance so he can be prepared on what tools to bring. The technician called as stated asked about about the issue I was having and told me he was on his way, got here on time as promised. The tech did a thorough job.
Crystal W,
Hazelwood, MOJob well done
Did a great job fixing the problem quickly and was courteous.
Suzanne A,
Florissant, MOBest experience ever
Scott is not only professional he is courteous, caring and provides exceptional service. After having a tech out to identify the issue and order parts I waited over a week for an appt. Scott was scheduled to visit at 7:17pm!!! The messages said service is 7am-4pm but this poor guy is doing his best to get to everyone. When he called me I had an evening board meeting and was not going to be home and he said he could try to reschedule me for two days later. After hanging up I received a rescheduled date for over a week later. I tried rescheduling only later dates were available. I tried calling but no humans are available. It was ridiculous. Scott followed up the nExt day telling his scheduling team I needed to be added back and he came by at 5;20pm to put the new part in, test the machine etc. I am so grateful for Scott to have empathy with my delayed service. I know not having a dishwasher is a first world issue but the terrible service scheduling is ridiculous. Scott made this a happy ending and without Scott this service call would have been canceled.
Andi,
MissouriService call
Very knowledgeable and more than willing to resolve my problem! Really nice man!
Carol Hill,
Warrenton, MODaniel
Excellent service in diagnosing our microwave problem. Professional, courteous and personable.
John R,
Hazelwood, MO