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540 Commons Drive Reviews
Read reviews from customers who used our services at 540 Commons Drive
Total reviews
33
Average Rating
4.5/5
Raymond B,
Customer service response - We appreciate the 5-star rating, Raymond! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1722908116922
Doug provided great service, was conscientious about how he treated my house, used a blanket to cover my counter from being scratched from the dishwasher door and wiped up residue hiding under the door that I was going to clean real quick while the door was off. I was very impressed. Thank you so much!!!
Jeanette F,
Customer service response - We're thrilled to hear Doug's attention to detail and care for your home left a good impression. Thank you for your kind words and for choosing us for your appliance repair needs!
Sears Home Services on 1720497914252
Service provided was good. Communication with base is bad. Still need to communicate about my dishwasher. No live person to talk to. Nothing is getting done. Dish washer has been diagnosed but not fixed, and there is no progress. So will it ever be repaired or just diagnosed?
Cort F,
Customer service response - We're glad to hear that you found our service good, but apologize for the communication issues you've encountered, especially regarding your dishwasher. We're working to improve our customer interaction and hope to resolve your issue swiftly.
Sears Home Services on 1718935306092
Barb P,
Customer service response - A big thank you, Barb, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1718330808272
Fast and professional. I would give him a 5.
Mary F,
As usual, Kieth goes above and beyond to see that our appliance is operating properly.
Ted F,
very good service, arrived when they said they would. Only thing i would aprove is that the lead times seemed a little long.
Jeffries I,
Customer service response - Thank you for your feedback. We're glad to hear you were satisfied with our service, and we apologize for the long lead times; we appreciate your input.
Sears Home Services on 1782137389629
charles W,
Customer service response - Thanks for the great rating, Charles! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1781728739197
Fast service. I just noticed the freezer door doesn’t shut smoothly
Don Z,
Customer service response - Thank you for your feedback, Don. We're glad to hear you received fast service and apologize for the issue with the freezer door. Please contact us directly so we can assist you further.
Sears Home Services on 1740528494859
Great technicians! The communication ability lacks. I could never talk to a real person until the tech showed up. I left special notes about the problem on the app. to try and streamline things, but those notes were never seen. What could have been 1 appointment (I had a diagnosis and just needed the part and the guy to put it on) required 2. I also tried to upload the photo of the model and serial number and the broken part. Neither would upload despite several attempts. But I did provide both numbers and the explanation to no avail. The window of time scheduled for your appointment is all day. That might work if it is your home appliance and you get to hang out there. But if you have to drive an hour to meet at a secondary location and don't know if you will need to be there at 7 a.m. or noon, or 3, until 6 a.m. the morning of, you have to be up at 5 a.m. and ready to hit the door to get there. Then you find out there was no need, you don't have to be there til noon! This was required of me twice! It would be so helpful if the notification of estimated time would come after 5 p.m. the evening before.
Shirley D,
Customer service response - Thank you for your feedback, Shirley. We apologize for the communication issues and inconvenience you experienced. We're working to improve our processes and appreciate your patience.
Sears Home Services on 1739420862637
