540 Commons Drive Reviews

Read reviews from customers who used our services at 540 Commons Drive


Total reviews

33


Average Rating

4.5/5

July 30, 2025
Overall rating

While my dryer did get fixed it took nearly a whole month to get done. While I understand timelines in today’s word what I don’t understand is making people be available from 7-4 for the work then not showing up or calling because they overbooked. Once was okay but 3 separate time was insane. Good luck getting ahold of anyone to talk to either. After the first no call no show they assured us we were bumped to the highest priority just for it to happen again 2 more times. Finally got them to show up the final time after they tried to cancel it the morning of. The individual repairmen are fantastic and did great work. Whoever is in charge of scheduling and the help line should be fired as they are useless.

Zach S,

Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on 1753926183372

June 02, 2025
Overall rating

The fridge works exponentially worse now post repair

Larry J,

Customer service response - We apologize for the trouble you've faced, Larry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on 1748825207473

September 16, 2024
Overall rating

Our Technician did what he could but unfortunately his attempts did not fix our issue. I was not as concerned with him as I was with service time. Our first appointment was on June 25. Here it is September 16 and no where closer than when we started. There was only 3 appointments scheduled during this entire time. Still no AC! Extremely disappointed with company attitude about our not having AC for entire summer. Basically, they showed they could care less about our dilemma.

Vince K,

Customer service response - We're really sorry to hear about your experience, Vince. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.

Sears Home Services on 1726543127757

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