2201 W Worley St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Linda M
Very efficient- got the job done!!
Customer service response - Thank you for your review! We are glad to hear that our service was efficient and that we were able to get the job done for you. We appreciate your feedback!
Sears Home Services on February 08, 2024
Angie G
Chris had to return 3 times and was very responsive and took care of things quickly.
Valerie S
Debora E
Christopher seems very knowledgeable and consistently calls me when he is on his way to my home.. I have had him out to fix my dryer and refrigerator ice maker.
Barbara B
Karen S
Chris was very knowledgable and helpful!
Joyce S
Tech never showed up but did call to cancel.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 19, 2024
Mary S
He did install the filter in my refrigerator but did nothing else. The water dispenser is still at a trickle and the ice maker is producing little ice. I need you to send someone else to solve this problem.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on December 01, 2024
J W
Did not fix anything. Looked at washer and said it was working fine. Charged $99 and left. Washing machine did not work when tried using an hour later. Customer service of no help. Takes 3 days before they will be able to access payment and then 14 days before a refund is issued. Highly recommend finding a different company.
Customer service response - Thank you for taking the time to bring this to our attention, J. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 19, 2024
Devona P
For the last eight weeks I’ve been getting parts to rebuild my washing machine per another Sears technician. When my person today got here, he didn’t use any of the parts but one and said “she didn’t know what she was talking about.” He said I’ve been doing this for 35 years I think I know. He took all the parts with him. So I’ve had all the parts sitting here and he didn’t use any of them. I know that when they came out to service it, she took pictures and sent it to the person above her and they told her to order the parts. Not a pleased customer. I just think he was lazy and didn’t want to put in the effort.
