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2201 W Worley St Reviews
Read reviews from customers who used our services at 2201 W Worley St
Total reviews
69
Average Rating
4.6/5
I hope it's actually fixed. He said it's actually working fine and still charged us a service fee. If it's working again then that's great. If not, I'm not going to be happy.
Elizabeth E,
Customer service response - We apologize for any uncertainty, Elizabeth. We appreciate your feedback and hope the issue is resolved, but please contact us directly if further assistance is needed.
Sears Home Services on 1750897454617
Everything was good except for when the tech diagnosed the problem and ordered parts, was rescheduled to return and put them on in 1week. The scheduler emailed and pushed the repair back a week saying the parts would be late. The parts arrived on time but had to wait an extra week to get dryer repaired. It's no fun being without a dryer for 2 1/2 weeks in the winter.
john T,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1769746735733
Oven not repaired because could not obtain part Because repair was not possible do not think I should be charged
Jim T,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1754879309693
Tech never showed up but did call to cancel.
Joyce S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1716178141228
I made an appointment several days in advance. They told me they would come between 8 am and 3 pm that day. I waited all week for the appointment, took off work to wait at home for the service man to tell me when he was on his way, and they canceled that afternoon. They wanted me to reschedule for a week later!
Rebecca P,
Customer service response - We apologize for the trouble you've faced, Rebecca. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769997732600
Vickie R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1768881216580
He did install the filter in my refrigerator but did nothing else. The water dispenser is still at a trickle and the ice maker is producing little ice. I need you to send someone else to solve this problem.
Mary S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1733094644407
Did not fix anything. Looked at washer and said it was working fine. Charged $99 and left. Washing machine did not work when tried using an hour later. Customer service of no help. Takes 3 days before they will be able to access payment and then 14 days before a refund is issued. Highly recommend finding a different company.
J W,
Customer service response - Thank you for taking the time to bring this to our attention, J. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705679930244
For the last eight weeks I’ve been getting parts to rebuild my washing machine per another Sears technician. When my person today got here, he didn’t use any of the parts but one and said “she didn’t know what she was talking about.” He said I’ve been doing this for 35 years I think I know. He took all the parts with him. So I’ve had all the parts sitting here and he didn’t use any of them. I know that when they came out to service it, she took pictures and sent it to the person above her and they told her to order the parts. Not a pleased customer. I just think he was lazy and didn’t want to put in the effort.
Devona P,
