1 Chesterfield Mall Reviews

Andrew our tech didn’t even look at our appliance then told us to call whirlpool so I did and they said to have our tech let them know the parts need to be ordered to fix the appliance but I have no way of talking to anyone. So I have to wait even longer and have a service tech come back out for. 3rd time

Gregory was excellent, 5 stars. Your AI customer support is the worst customer support I have ever seen in my entire life! Five times your AI scheduled appointments to fix our dryer, Five times we waited all day for someone to show up. No one showed up, no one called, nothing! Five days we wasted waiting for service that you (not me) set up and then didn’t show up!! We called multiple times to escalate, your AI customer support would not allow us to talk to a real person. Totally unacceptable!!! You don’t deserve the one star I Had to give you in order to post this review!

Not a good fit to work with any of the home warranty.

This is the absolute worst customer service I have ever experienced. I purchased a Sears Home Warranty — a decision I deeply regret. My washer and dryer broke around the same time, and since then I’ve had 8+ service appointments canceled. When a technician finally showed up, they failed to properly inspect the dryer and only identified a broken belt, missing additional major issues. Since then, four more appointments have been canceled. When taking a look, It was noticed the motor was also broken. I contacted Sears to explain that the motor was also broken, they insisted yet another technician must come out to inspect — despite the fact that technicians don’t show up in the first place as they never came back to actually fix the issue. Getting help is nearly impossible. Everything is AI agents and automated systems. When I’ve used online chat, the representatives are rude, show zero empathy, and simply repeat the same canned responses. When I’ve managed to get someone on the phone, it’s no better. No one cares, and no one is actually doing anything to help. At this point, I am convinced I will never receive the service I paid for. I am actively in the process of reporting this company to the Better Business Bureau and the Attorney General’s Office. I am sure hoping they will be able to do something about it. Never buy a warranty through Sears. You will regret it. Honestly, avoid Sears altogether. This company has poor products and even worse service. I am now adding onto this review since Sears has responded to my review. My issue is still not resolved, and no one from Sears seems to care. Their response to me is to reach them online or by the phone number they provided. You cannot reach a real person, and after hours of attempts to finally get a real person on the phone, no one has any accountability and no one does anything to help. Everything about this company is garbage. Never consider doing business with them. You will regret it.

Not a great experience, tech did not even enter my home today. It was decided the unit had wiring issue even though it was tech last week who smoked the wiring and disconnected unit to avoid fire. I do not have heating

It took them 4 times to repair. And it's still not fixed. It still not running correctly.

Reschedule three times through AI. Told to call number to verify appointment but never talked to real human until repair person arrived. Charged me $126 for a $20 fan off of Amazon that shipped from Amazon to my house. 4 hours of labor when it was 1 hour combined. The good news is they fixed the problem. $200 total charge would have been reasonable. $572 total. Don’t tell customers to reach out when you are completely automated by AI. There is no way to reach via website or the phone number provided below. You actually have no desire to make it right which is absurd.

Even though we called to confirm the work was scheduled for a refrigerator and also included photos of the refrigerator, the service person was prepared to repair our LG gas range and could not repair our refrigerator.

I will never use Sears home services again. I had the most unprofessional repair man that I’ve ever met. I got an odd vibe from him as soon as he arrived. Immediately he started asking me a bunch of personal questions. He asked how old I was, what my plans were for the weekend, what I like to do for fun, and so on. At first I thought maybe he was just being friendly but things continued to get weird. He continued to talk and talk about anything and everything. I’m like can you please just look at my dishwasher. My kids had a birthday party to attend and he was already an hour and a half late upon arrival. We finally figured out that my appliance could not be repaired. However he kept showing me parts I could order from Amazon but that wouldn’t fix my dishwasher. Which doesn’t make any sense. He told me to buy some type of gasket that wasn’t even for the model I had. And a new soap dispenser on the inside. The door was cracked on my dishwasher and water had been running out. The damage was not repairable. So I told him thanks anyway and I would purchase a new dishwasher. He got really mad at me and raised his voice and said. “I don’t know why you’re canceling the job. I came all the way out here to do you a favor and you’re canceling the job!” I was like huh? I thought to myself, I hired you, you’re not doing me a favor. You already did the job and now it’s over. He also told me he would personally pay for my service fee of $129 dollars. I told him I didn’t think that was ethical. At this point I just wanted him gone I was very uncomfortable and so were my children. He was acting so weird I was worried that my children and I might be in danger. My daughter came in with a toy that she wanted me to fix and I asked her to please wait until the repair man left. The repair man stopped what he was doing and started working on the toy. Which I really didn’t want him interacting with my children at this point. After we wrapped all that up he sat down at my kitchen table for another 30 minutes. Still trying to give me a list of parts that would not fix the dishwasher. He asked to use my bathroom which I know they are not supposed to do, plus he was gross. He noticed my toilet handle was broken and asked if he could stay longer to fix it. I told him no. This is all just so weird to me. Finally he let me pay him and I got him out of the house. He sat in the driveway for another 20 minutes before he finally left. He was there for 2 hours and basically did nothing except freak out me and my kids. I reported this to Sears with all of the details above. They would not refund me any of the money. Their customer service line is AI and it will not transfer you to a person. It took me two days and four different numbers to finally speak to someone. The only thing they offered me was to send out another repair man but they would charge me again. With Customer Service like this I can see why so many of their stores closed. I will never be a Sears customer again. If you’re looking for home appliance repair I highly recommend choosing a different company.

We have been scheduled for service on our dryer 6 times. They have never come and there is only a boy to talk to. Wastes hours and still no service