1 Chesterfield Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
So helpful
Doug was so helpful and professional in dealing with a very challenging situation. I appreciate all he did to help!
Lindsey S, Eureka, MO
Very friendly and efficient
Adam was friendly, knowledgeable, and efficient with my repair. Thank you!
Beth C, Maryland Hts, MO
Good service
Professional demeanor, quick to resolve the problem with a thorough explanation. Would use Douglas again and recommend Sears services to others.
Timothy M, Chesterfield, MO
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Michael was great and fixed part of my problem, but he didn't have the proper machine to run a report and figure out why my smart dispense wasn't working and filling up with water. I have had this problem for over 8 weeks, I wish these service men were given the proper tools to finish.
Stephanie G, Glencoe, MO
Fair and Knowledgeable
Luke kept me in the loop throughout my appointment. He explained the problem with my washer in a way I could understand and didn't talk down to me. He was fair and very knowledgable about the products.
Trish N, Saint Louis, MO
Fix oven
Very nice guy and professional
Israel K, Olivette, MO
Technical
Professional and knowledgeable man. He knew exactly what to do to repair oven.
Steve W, Ferguson, MO
Efficient
Completed the repair
Emilia R, Ferguson, MO
Washing Machine
Doug was personable, knowledgeable and explained everything completing. He contacted the warranty company for the solution.
Mark W, Eureka, MO
Sears service
Marvin is amazing. When he started to work he first asked us what was happening with icemaker. We said it was freezing up and that we had to thaw it out frequently. Marvin asked if it was making ice and we said it was. He then removed a different part (auger motor which contains the thermostat) replaced that part only. Reinstalled our existing icemaker and the new ice bucket that we purchased. So far all is working very well. Marvin worked quite awhile troubleshooting the situation. And getting everything working properly. We were able to return the new icemaker (via Marvin) that was ordered by the previous repairman and was not needed.
John F, Union, MO
