1 Chesterfield Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Amy J
Doug was amazing. He came into my home and diagnosed the problem, ordered the parts, and returned to fix my washer in 10 days!! He did something that another service man from this establishment could not do in 60 days. The part the other serviceman ordered still has not been found, and he stated that my 5 year old machine would probably be deemed irrepairable. Boy, am I glad Doug came to the rescue! Finally after just over 2 months of waiting, spending about $100 a month at a laundrymat, calling Sears Home Services repeatedly, and 9 scheduled service appointments with only 3 service appointments kept by the repairmen, my machine is finally fixed! 5 Stars to Doug! Request Doug if he can service your appliances! Zero stars to Sears Home Services!!!
Customer service response - Thank you for the 5-star review, Amy! We're happy to hear Doug was able to diagnose and fix your washer efficiently, and we appreciate your feedback about your overall experience with our service.
Sears Home Services on April 21, 2025
Todd T
Doug was prompt and professional. Excellent service!
Customer service response - Thank you for the 5-star review, Todd! We're happy to hear Doug was prompt and professional, providing excellent service.
Sears Home Services on April 15, 2025
Kurt090468
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 15, 2025
Bob B
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 06, 2025
Jean C
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 03, 2025
tom E
Quickly diagnosed and repaired
Customer service response - Thank you for the 5-star review, Tom! We're happy to hear our technician quickly diagnosed and repaired the issue.
Sears Home Services on April 02, 2025
Cara B
Brian W
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on March 27, 2025
Martha B
Anthony arrived on time as stated in text prior to arrival. He was efficient and pleasant explained everything he checked for our lawn tractor and push mower!
Customer service response - Thank you for the 5-star review, Martha! We're happy to hear Anthony was efficient, pleasant, and explained everything during the service for your lawn tractor and push mower.
Sears Home Services on March 26, 2025
Grant B
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on March 25, 2025
