Appointment Lookup
802-552-4364
1 Chesterfield Mall Reviews
Read reviews from customers who used our services at 1 Chesterfield Mall
Total reviews
422
Average Rating
4.4/5
Matthew S,
Jen C,
Denise S,
The tech Christopher was great. I'm hoping he solved the issue. This has been an ongoing issue since November of 2025. What I particularly did not like was with this company you cannot talk to a person. One of my appointments was canceled by who I never did find out and the other one the text said he showed up at my door and no one was home which was a lie. I was in there with another repairman and my dog didn't even bark so I had to wait another week each time. I made arrangements to be here from 7:00 to 4:00 which was a waste. It doesn't seem that this company values my time and then on Saturday when I had this last appointment I kept getting emails pushing the time back when the tech was coming. First it was 10:00. He ended up coming in at 3:15. That's a big difference and I could have done a lot of other stuff in the morning.
Eva K,
Customer service response - Thanks for the great rating, Eva! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1772419883784
The tech was great even if the company rescheduled me 4 times
James P,
Customer service response - Thank you for the 4-star review, James! We're happy to hear the tech was great, and we appreciate your patience with the rescheduling.
Sears Home Services on 1772066598013
Gregory showed up during the snow storm. He was polite, knowledgeable and took the time to explain the problem. BUT, I will probably not use this company again because they bombard you with numerous texts and emails and phone calls. They are more worried about selling you an extended warranty than fixing your problem.
Jane D,
Customer service response - Thank you for the 4-star review, Jane! We're happy to hear Gregory was polite and knowledgeable, and we appreciate your feedback on our communication practices.
Sears Home Services on 1769471109856
Tim appeared knowledgeable about this refrigerator. He could not duplicate the fan noise so nothing was repaired. Consequently we have a refrigerator with a bad condenser of bad condenser fan whis has not been fixed Sears only uses AI customer service making it impossible to communicate with them. There are times when you should have humans available to address problems that Ai customer service can't understand.
Tom K,
Customer service response - Thank you for the 4-star review, Tom! We're happy to hear Tim was knowledgeable, and we appreciate your feedback on improving our customer service communication.
Sears Home Services on 1766715386619
Technician was great! The communication from Sears AI only as they say needs to be improved.
Stephanie M,
Customer service response - Thank you for the 4-star review, Stephanie! We're happy to hear the technician was great, and we appreciate your feedback on improving our communication.
Sears Home Services on 1762390792458
Linda,
Customer service response - Thanks for the great rating, Linda! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747964047629
Lisa M,
Customer service response - Thanks for the great rating, Lisa! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1740528405046
