Appointment Lookup
802-552-4364
1 Chesterfield Mall Reviews
Read reviews from customers who used our services at 1 Chesterfield Mall
Total reviews
422
Average Rating
4.4/5
Gregory showed up during the snow storm. He was polite, knowledgeable and took the time to explain the problem. BUT, I will probably not use this company again because they bombard you with numerous texts and emails and phone calls. They are more worried about selling you an extended warranty than fixing your problem.
Jane D,
Customer service response - Thank you for the 4-star review, Jane! We're happy to hear Gregory was polite and knowledgeable, and we appreciate your feedback on our communication practices.
Sears Home Services on 1769471109856
Tim appeared knowledgeable about this refrigerator. He could not duplicate the fan noise so nothing was repaired. Consequently we have a refrigerator with a bad condenser of bad condenser fan whis has not been fixed Sears only uses AI customer service making it impossible to communicate with them. There are times when you should have humans available to address problems that Ai customer service can't understand.
Tom K,
Customer service response - Thank you for the 4-star review, Tom! We're happy to hear Tim was knowledgeable, and we appreciate your feedback on improving our customer service communication.
Sears Home Services on 1766715386619
Technician was great! The communication from Sears AI only as they say needs to be improved.
Stephanie M,
Customer service response - Thank you for the 4-star review, Stephanie! We're happy to hear the technician was great, and we appreciate your feedback on improving our communication.
Sears Home Services on 1762390792458
Linda,
Customer service response - Thanks for the great rating, Linda! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747964047629
Lisa M,
Customer service response - Thanks for the great rating, Lisa! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1740528405046
all repair guys get a 5 but the communication needs improvement.
kim D,
Customer service response - Thank you for your feedback, Kim! We're happy to hear our repair team did well, and we appreciate your input on improving communication.
Sears Home Services on 1735176870965
Diane Z,
Customer service response - Thank you for the 4-star rating! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1726625432760
Nice man,bit talkative. But the way to pay your bill(s) is archaic and a real pain
Maurice H,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience caused by our payment process. Your input helps us improve our services. Thank you again.
Sears Home Services on 1707929861321
Kenna C,
Customer service response - Thank you for rating us, Kenna. Please reach out if you need anything else related to Sears Appliance Repair! Your feedback is valuable to us, and we're here to assist you.
Sears Home Services on 1707175066729
Our refrigerator was repaired to our satisfaction. I don’t like the all day 7 - 4 window for arrival time. There should be a 4 hour time frame instead.
nancy C,
