1 Chesterfield Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lynne D
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on February 05, 2025
Robyn C
Doug was great. He was thorough and patient and got to the problem quickly.
Customer service response - Thank you for the 5-star review, Robyn! We're happy to hear Doug was thorough, patient, and quickly resolved the problem.
Sears Home Services on January 21, 2025
Jeff W
We recently had some service completed and seemed to have problems with balancing and walking since the part was replaced. After asking them to come out to inspect a second time because the install did not look correct, they did not do anything new, but tried to fix the balancing problem. We dealt with the problem for 2 months and out of shear frustration, we contacted Sear's Appliance Repair. Upon arrival, the technician immediately identified the part was installed improperly. He fixed the problem and the machine has been running properly as if it was new. Thank you for your help today.
Customer service response - Thank you for the 5-star review, Jeff! We're happy to hear our technician was able to identify and fix the issue, ensuring your machine runs properly again.
Sears Home Services on January 21, 2025
Jerry B
Diagnosed problem quickly and went out to truck and returned with part. Installed part and tested drier. Great repair.
Customer service response - Thank you for the 5-star review, Jerry! We're happy to hear our technician quickly diagnosed the problem and efficiently repaired your dryer.
Sears Home Services on January 20, 2025
Jim L
Andrew was efficient, personable and did a professional job arriving at the promised time and kept us informed during the appointment. This task has been in progress for several months (6) and we all hope for resolution. Nice job Andrew today. Thank you.
Customer service response - Thank you for the 5-star review, Jim! We're happy to hear Andrew was efficient, personable, and kept you informed during the appointment.
Sears Home Services on January 19, 2025
Jane M
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 16, 2025
Neil M
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 09, 2025
Peg P
Appreciate he took the time to replace several parts to (hopefully) solve the issue (for good). Have had issues with this NEW GE dryer since day of delivery. GE sent a tech out at that time and he replaced the drum and several parts. Seemed okay for a while and then noise issues re-started - and worse. I had extended warranty so Sears Appliance Repair sent this gentleman out. Sounds are gone (and hoping they stay that way). Dryer is only 1 and 1/2 years old. Pleased with his service.
Customer service response - Thank you for the 5-star review, Peggy! We're happy to hear our technician took the time to replace several parts and that your dryer is now running smoothly.
Sears Home Services on January 09, 2025
Vasiliy F
Thank you very much. I appreciate your help.
Customer service response - Thank you for the 5-star review, Vasiliy! We're happy to hear you appreciated our help.
Sears Home Services on January 05, 2025
jimmie C
The tech was very knowledgeable and assess the problem very quickly! I would definitely recommend Sears appliance repair if you have issues.
Customer service response - Thank you for the 5-star review, Jimmie! We're happy to hear our tech was knowledgeable and quick in assessing the problem.
Sears Home Services on January 05, 2025
