Appointment Lookup
802-552-4364
1 Chesterfield Mall Reviews
Read reviews from customers who used our services at 1 Chesterfield Mall
Total reviews
442
Average Rating
4.4/5
Too expensive labor rates. I was charged $200+ for 30 minutes of Rider Mower service. Otherwise the workmanship met my expectations.
Rohit B,
Customer service response - We apologize if the labor rates seemed high, Rohit. Thank you for your feedback, and we're glad the workmanship met your expectations.
Sears Home Services on 1775436195875
The job got done. He did not cleanup any of the trash from the delivery of parts. He did not reassemble the refrigerator. Ie the glass shelves. He did not offer to put back any food he removed from the refrigerator. He said he was done and left. He did not ask for a signature of completed service. He did say a fan should have been ordered in addition to the part ordered but did not follow through in ordering the additional equipment. Not happy with Sears at this time
Joanne L,
Customer service response - Thank you for the 5-star review, Joanne! We're happy to hear you found our service professional.
Sears Home Services on 1765162994270
Chris,
Customer service response - Hi Chris, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1755462851063
After being scheduled and then not getting service and rescheduled. Scott and Chris responded. Not pleased with scheduling department but both Techs were great. Loved the Techs NOT the scheduling, nor customer friendly.
Dave T,
Customer service response - We apologize for the scheduling issues, Dave. We're glad to hear Scott and Chris provided great service, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on 1753057437954
Thw technician was fantastic and helpful. Thw reason why I have theee stars is because the AI service system is downright awful. I mean it’s terrible. It sucks. The people like my technician were good. The AI service needs to go.
kevin L,
Customer service response - We apologize for the issues with the AI service system, Kevin. We're glad the technician provided fantastic service, and we appreciate your feedback to help us improve.
Sears Home Services on 1751250596803
Great experience with our technician, Byron. He was in and out in 15 minutes max. He was very personable and was very kind.As for the scheduling experience, it was less than ideal. After we had to reschedule 3 times, we didn’t even get our technician here until 3 hours after our scheduled time. The appointment window is a total waste of a day. The window was from 7am-4pm. No text messages to tell whether or not they would be on time or anything even after signing up for the text alerts.
Isaac A,
Customer service response - We apologize for the scheduling issues and lack of communication, Isaac. We're glad Byron provided a great service, and we appreciate your feedback to help us improve.
Sears Home Services on 1750207739301
Appointment was 7am-4 pm. He arrived in front of my house 3:50 but did not exit van until 4. The web site needs work. I must have received 5 texts to enter 1 to confirm my appointment but the message "failed " every" time . Then I get another text " because you didn't confirm your appointment ".. Not sure keeping plan
Debra Z,
Customer service response - Thank you for your feedback, Debra. We'll work on improving our scheduling system and communication to ensure a smoother experience for our customers.
Sears Home Services on 1725586465173
Dotty B,
Customer service response - Hi Dotty, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1722178520053
because i was not there, i wish someone had given me a courtesy call so i would know whats going on. all my daughter said was someone is supose to call you
Kathleen J,
Customer service response - We apologize for not keeping you directly informed of our progress and understand the importance of clear communication. Thank you for bringing this to our attention.
Sears Home Services on 1717756164826
Least friendly repair person I’ve ever had here. Couldn’t get away fast enough. Said our dryer vent was blocked, but a week ago it was clear. Didn’t give me a chance to see it. So I’m not sure it was blocked completely in 1 week.
Roxie B,
