Appointment Lookup
802-552-4364
1 Chesterfield Mall Reviews
Read reviews from customers who used our services at 1 Chesterfield Mall
Total reviews
442
Average Rating
4.4/5
Kenna C,
Customer service response - Thank you for rating us, Kenna. Please reach out if you need anything else related to Sears Appliance Repair! Your feedback is valuable to us, and we're here to assist you.
Sears Home Services on 1707175066729
Our refrigerator was repaired to our satisfaction. I don’t like the all day 7 - 4 window for arrival time. There should be a 4 hour time frame instead.
nancy C,
ON TIME AND VERY FRIENDLY GOT RIGHT TO WORK AND FINISHED IN A TIMELY MANNER
Keith H,
I had my riding lawn mower’s belt replaced plus a general tune-up. I love the service that you provide to have the mower repaired in my driveway. It is fast, efficient and I don’t have to go without a mower. I cannot say enough good things about Andy. He is exacting everything you want in an employee. Five stars all the way!!!!! With that being said, your AI is awful. It is everything Andy is not. You need to fine tune your AI customer service with an axe! The customer loyalty that Andy builds up for your company is erased by having to deal with your AI representative. Do better.
Geneva C,
Customer service response - We apologize for the frustration with our AI customer service, Geneva. Thank you for your feedback, and we're glad to hear Andy provided excellent service.
Sears Home Services on 1782386480080
Repairman was very nice. However…My washer is still leaking
Kathy S,
Customer service response - We apologize for the ongoing issue with your washer, Kathy. Thank you for your feedback, and we recommend contacting us directly to arrange for further assistance.
Sears Home Services on 1775865075621
Too expensive labor rates. I was charged $200+ for 30 minutes of Rider Mower service. Otherwise the workmanship met my expectations.
Rohit B,
Customer service response - We apologize if the labor rates seemed high, Rohit. Thank you for your feedback, and we're glad the workmanship met your expectations.
Sears Home Services on 1775436195875
The job got done. He did not cleanup any of the trash from the delivery of parts. He did not reassemble the refrigerator. Ie the glass shelves. He did not offer to put back any food he removed from the refrigerator. He said he was done and left. He did not ask for a signature of completed service. He did say a fan should have been ordered in addition to the part ordered but did not follow through in ordering the additional equipment. Not happy with Sears at this time
Joanne L,
Customer service response - Thank you for the 5-star review, Joanne! We're happy to hear you found our service professional.
Sears Home Services on 1765162994270
Chris,
Customer service response - Hi Chris, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1755462851063
After being scheduled and then not getting service and rescheduled. Scott and Chris responded. Not pleased with scheduling department but both Techs were great. Loved the Techs NOT the scheduling, nor customer friendly.
Dave T,
Customer service response - We apologize for the scheduling issues, Dave. We're glad to hear Scott and Chris provided great service, and we appreciate your feedback to help us improve our scheduling process.
Sears Home Services on 1753057437954
Thw technician was fantastic and helpful. Thw reason why I have theee stars is because the AI service system is downright awful. I mean it’s terrible. It sucks. The people like my technician were good. The AI service needs to go.
kevin L,
Customer service response - We apologize for the issues with the AI service system, Kevin. We're glad the technician provided fantastic service, and we appreciate your feedback to help us improve.
Sears Home Services on 1751250596803
