1 Chesterfield Mall Reviews

Thw technician was fantastic and helpful. Thw reason why I have theee stars is because the AI service system is downright awful. I mean it’s terrible. It sucks. The people like my technician were good. The AI service needs to go.

Great experience with our technician, Byron. He was in and out in 15 minutes max. He was very personable and was very kind.As for the scheduling experience, it was less than ideal. After we had to reschedule 3 times, we didn’t even get our technician here until 3 hours after our scheduled time. The appointment window is a total waste of a day. The window was from 7am-4pm. No text messages to tell whether or not they would be on time or anything even after signing up for the text alerts.

Appointment was 7am-4 pm. He arrived in front of my house 3:50 but did not exit van until 4. The web site needs work. I must have received 5 texts to enter 1 to confirm my appointment but the message "failed " every" time . Then I get another text " because you didn't confirm your appointment ".. Not sure keeping plan

because i was not there, i wish someone had given me a courtesy call so i would know whats going on. all my daughter said was someone is supose to call you

Least friendly repair person I’ve ever had here. Couldn’t get away fast enough. Said our dryer vent was blocked, but a week ago it was clear. Didn’t give me a chance to see it. So I’m not sure it was blocked completely in 1 week.

When the young man arrived, he went right to work, and finished in a timely manor. He did a fine job. He was excellent! Now, your scheduling appointment window leaves a lot to be desired. I was a given a window of 7:00 AM to 4:00 PM when I scheduled the appointment. This morning I was updated to a 9:15 AM time. At noon, service man had not arrived. I checked your text again, and time had changed to 4:45 PM, and 5 stops ahead of me. At 4:30 PM I checked again, and time had changed to 10:00 PM and still 5 stops away! That is when I called. I stayed home ALL DAY for a maintenance check! That is RIDICULOUS! I only hope your scheduling system improves!

Was quoted $300 to replace my Samsung ice maker by the service tech, which he had to order the part and come back on Saturday. I agreed to the price. Then when he had me fill out and sign for the repair it stated $606.00. I said what's this? He said thats what he quoted me! I told him that's crazy and he denied telling me $300.00. So they got $129.00 from me for the service call and he happily left with his money and me still with a non working ice maker. All the time he was there he keep pushing their muti-appliance warranty for $68.00 a month with a $100.00 deductible. Which would not include my ice maker because now it's considered a pre-existing problem. When I called for the appointment the representative on the phone keep pushing this appliance warranty agreement. Then after I refused the repair of over $600.00, she called back and was still pushing this appliance warranty!! Which would only work for me in the future not today. What a bait and switch scam. This ice maker replacement part costs around $100-$115.00. Stay away from this company (Sears Home Service). All they want is to significantly over charge you and to get you to commit to a warranty that costs $827.00 a year! DISGUSTED

The technicians were nice. But it took three months to get my machine repaired. Sears kept canceling and rescheduling appointments. My machine is under warranty, so I did not get charged anything.