1 Chesterfield Mall Reviews

Friendly guy, however didnt use any tools to diagnose issue with my refigerator. Removed two screws and advised me that a valve may be clogged and require replacement. This woud require lots of labor cost. Repair would not take place until 12/24/24. I got a second review by another company same day and they used a leak detector advising me of no leaks and the compressor was defective. Cost to replace prohibitive. I plan to replace with new refigerator.

The first technician that came estimated the repair of the ice dispensing unit and ordered the parts and charged my account for the labor and parts of the repair, which I approved. When the parts arrived, a second technician came in to do the actual repair and determined that the wrong parts had been ordered and that the part needed is not made any more. He also indicated that we would get a refund for the prepaid amount minus the service call. That refund has not been posted to my credit card yet. This is very disappointing, and we still have a nonfunctioning ice dispenser.

Repairman informed us that they no longer repair builtin Misrowaves. , He did not repair ours.

After four no-shows by Andrew F and two months from my original call for an appointment I finally had Doug come to my house and actually fix my refrigerator. Doug did a fabulous job and was a very nice person.

Scheduled and they never showed up.

Husband had a tech come out to see about fixing our icemaker. He said he had never seen a Whirlpool like ours before. Turned down the temp to see if it just froze up and ordered us a new icemaker and charged us for it and the repair said if it fixes itself that we could get a refund. We kept our appt so they could come get the part. He got a text about the refund that no longer has an active link. It’s been almost a full two weeks and we still haven’t got our refund. They even took the part back because they “purchased it back from us.”

Byron was transparent, very knowledgeable and really helpful. He was also friendly and enjoyable to interact with. BYRON WAS EASILY 5 STARS! ***** HOWEVER....THE CUSTOMER SERVICE System is frustrating and outrageous. I will NEVER use Sears Repair Service by choice. N.E.V.E.R. I'm stuck with it for now through the home warrenty, but I would NEVER PAY to have such terrible support and service. Someone from SEARS: PLEASE CALL ME. You really need to hear about my frustrating experience so you can make improvements. I needed a part. Before the part arrived, the system set up a 2nd appointment and I foolishly believed the tech (not Byron) had tbe part, but he didn't even know that someone else had already been here to assess the appliance. SO, it was a complete waste for me to have sat here all day from 7am to late afternoon, waiting for a tech only to find out.He was unable to do any repairs. Then The part was mailed to me. The system created a third appointment. I changed my schedule to accommodate this THIRD appointment. At 5:05AM the system canceled my appointment and said it was because I needed a part, not knowing that I had the part here at my home. I quickly called the stupid bot to remind the system I had the part. The system rescheduled the appointment . Well, I waited 7am to 7pm. System sad to expect the tech at about two but NOBODY. EVER. ARRIVED. So i called the stupid AI Bot again to remind.the system I had the part and had waited all day and to ask for another appointment...and thus my FOURTH appointment was set by the system. I sent a message to the warranty company asking them to find a different repair company because I realized I was caught in a loop that the AI Bot could not solve....( big surprise my 4th appointment had been canceled and rescheduled for a week later) BUT then the system created a fifth appointment???? My warrenty company had started a NEW TICKET with SEARS. I was sure I was going to be canceled again , but I wasn't....Byron called me and said that I was on his schedule, but he couldn't come because the visit was submitted as a new ticket. What? Another error in the system? When I shared the whole story , he was able to call his boss (WOW....A REAL PERSON!) to clear it all up. He permission to do the repair. He came and did the repair. But had he not called, i don't think I would have ever had an actual appointment kept... N.E.V.E.R. WILL I CHOOSE SEARS REPAIR. NEVER. They have great tecks.But the system is broken and impossible. I have many , many , many better things to do....

I am very unhappy with my experience. I sent in the error code when requesting a tech. He came to our home, was here 5 minutes and said he knew the LE code I put in the notes would be a high cost repair and quoted us twice the price of a new one. $129 for 5 min that could have been avoided. Not good business.

Don't ever use these people. they were really fast to come ou t and diagnose but now that I have the part they have rescheduled 6 times. Each time they give you a window of 7am to 4pm and throughout the day they keep updating the arrival time until at 4:00 they reschedule. I have now wasted 2 Saturdays, 2 Tuesday and 2 Thursday waiting for them to arrive. My washing machine is still broken and I have 0 confidence that they will EVER show up. When you call any of the phone numbers all you get is stupid Ai and there is not one prompt or phone number that will get you to an actual person. What a crock!@

Do not use this company. I waited all day for them to arrive. No communication from them The appointment arrival time kept moving back every hour. They never showed. Never called. Never reached out. Avoid this company at all costs. Unreliable and dishonest.