Appointment Lookup
802-552-4364
1 Chesterfield Mall Reviews
Read reviews from customers who used our services at 1 Chesterfield Mall
Total reviews
442
Average Rating
4.4/5
I have been trying to get a range repaired for two months. They showed up initially in March. They ordered parts but did not followup or communicate after ordering parts. After calling multiple times, scheduling dates where they did not appear, and waiting 8 hours for every repair appointment. They came back and installed the part but did not test it. It still did not work. The last technician showed up but said that there's no reason for him to put in one of the parts because he needed another part. The parts are still not even processed. Two months without a stove!! I do not recommend them. (full disclosure, they are contracted through my home warranty on this appliance)
J B,
Customer service response - Thank you, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1716178361723
This has been the worst experience and I will never work with this company again! We have been out of a fridge for over 2 weeks now. From all day appointment times, the technician misdiagnosing and therefore ordering the wrong part, now at 4 visits, can’t talk to a live person and get any updates, not having basic parts with the technician , list goes on and on. If I could give 0 starts I would.
Samantha R,
Customer service response - Thank you for taking the time to bring this to our attention, Samantha. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1712503704616
Not the best conversation with tech. Not sure he did much of anything other than tell me to buy a new doshwasher. Spent $120 for someone to tell me to buy a new appliance. Went to a different appliance store.
Brad S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709863093032
Takes to long to get service. Technicians not properly trained to diagnose problems. Technicians do not carry common parts on there truck. Appliances are of poor quality.
Avery C,
I had a terrible experience. There was no human person to talk to during this process. It was helpless to get answers on timing, parts that were ordered, if something is happening...nothing. The person that came to do the work was fine, it was the other elements of working with Sears Appliance Repair that need to be better.
Jared W,
