425 Rice St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Robert was great!
Robert was great! Friendly and knowledgeable. Went above and beyond just repairing my dryer. Showed me what needs to be done to keep my dryer clean and safe! Thanks Robert!
Amy B, Lake Elmo, MN
Refrigerator repair
Aaron was great. Friendly, polite and knowledgeable about questions I had.
David W, Saint Paul, MN
Refrigerator fixed
Jeff was a great help. Glad it's done now. Thank you.
Bridgid B, Saint Paul, MN
The Right Choice
He was Awesome. Very professional. On time and courteous. Took time to explain the problem and the fix.
Jan E, West St Paul, MN
Dryer repair
My technician was courteous, prompt and fixed my issue. I am very pleased.
Rebecca B, Saint Paul, MN
Refrigerator
He was timeless. Knowledgeable. My problem was resolved.
Blanche N, Saint Paul, MN
Refrigerator freezer icing up on the outside wallls
The technician came to install a kit from that was sent from whirlpool. They knew about this issue. Our technician had never done this before, so we had to study up on it before he could put it in as good as he did good job as he could. After he left, we noticed that the fan was really loud and now when we go to the refrigerator and open the door, we can hear the fan winding down, we let it sit for a couple days and we still have the same issue. It's icing up on the sides and bottom of the freezer.
Catherine S, Newport, MN
Fixing dryer vent
This person did an excellent job and showed up near the top of the work span
Rebecca B, Saint Paul, MN
Bad Scheduling
Allen was great. What wasn't great was your scheduling. Sat around all day Tuesday waiting for the appointment that day. Rescheduled for today. Had to stay home missing a meeting today. What's with this 8-5 slot. People do have things to do other than wait for the repairman. The Cable guy does better than that. They have 2 hour slot.
John M, Cottage Grove, MN
Sears home service review
Bush is a competent and respectful technician. However, based on Sears home service policy, I needed to be available for 8 hour window of time. It took 2 sessions of time which meant 16 hours of potential unpaid work. I believe this practice is poor customer service. When I attempted to call Sears home service, the only contact I was able to make was either through the computer or an automated phone service. The other problem is that the review is only allowed for the service technician not the structured process. This places the technician in a very vulnerable position, especially when it is the structure not the technician that is problematic.
Barbara G, Saint Paul, MN
