201 Ninth St SE Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cindy H
Ricky was punctual, polite and knowledgeable. He repaired the dryer and left the area tidy.
Customer service response - Thank you for your review, Cindy! We're pleased to hear that Ricky provided punctual and knowledgeable service, and left the area tidy.
Sears Home Services on December 05, 2024
Cindy L
Appreciated the updates on Rick’s time of arrival and that he showed me what was causing my issues but gave me options if I needed to get a new dishwasher and what appliances the plan covered if I chose to enroll.
Customer service response - Thank you for your review, Cindy! We're glad Rick provided helpful updates and options for your dishwasher needs.
Sears Home Services on December 05, 2024
Donald K
Customer service response - Thank you for the amazing 5-star review ! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 18, 2024
Kyra L
Fixed issue promptly and efficiently,
Customer service response - Thank you for your review, Kyra! We're glad to hear that we were able to fix the issue promptly and efficiently.
Sears Home Services on October 23, 2024
Renee H
Very pleasant and efficient
Customer service response - Thank you for your kind words! We're glad to hear you found our service pleasant and efficient.
Sears Home Services on October 17, 2024
Rich B
Tech Caleb had a cancellation and spent 15min at most to simply install the part. He was great. As for the folks that answer the phones, your company should provide the means to invoke necessary expediting when customers don't get service appointments twice and end up with a third appointment 2wks later from the original slot when it was not the fault of the customer. Your 'system' is simply catering to the convenience of your people and not the inconveniences experienced by your customers. I would be interested in discussing further my frustrations with this unfortunate experience. Thanks for your tech saving the day
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 06, 2024
Robert L
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 21, 2024
LeAnn O
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 19, 2024
Susan N
Very nice young man. Who was very good at what he does.
Customer service response - Thank you for your kind words! We're delighted to hear that our technician provided excellent service.
Sears Home Services on August 22, 2024
kevin T
Very knowledgeable and did the repairs quickly and correctly
Customer service response - Thank you for acknowledging our expertise and efficiency in handling your repair needs. We're glad we could get your appliances up and running smoothly again.
Sears Home Services on August 08, 2024
